Summit Recruitment & Search Front Office Associate Jobs in Nairobi, Kenya

Summit Recruitment & Search Front Office Associate Jobs in Nairobi, Kenya

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client that provides the best wellness and holistic experience in Nairobi to its customers with a team of fast-paced, highly trained and professional staff, is looking for a a Front Office Associate, who will work closely with the Front office team to ensure all processes are understood and applied.

He/she will responsible for creating a pleasant and memorable experience for spa clients. At the same time, the work is fast paced, detailed, efficient and you must be an excellent administrator and demonstrate professionalism when dealing with our clients. Ideal candidate MUST be a multi-tasker, who thrives on being busy at all times and has outstanding organisational skills.

Key Responsibilities:

Client Handling

Receive and conclude all client visits while ensuring that client experience is met.

Capture all client details on the phone such as phone number and full names on booking the client.

Ensure that all clients fill in an indemnity form before being attended to by therapists.

Organize and book all client appointments using the booking software.

Ensure that all clients fill in an indemnity form before being attended to by therapists Ensure all bookings are done accurately with no double-booking cases.

Ensure service billing is done and clients pay either before or after treatments without exception.

Issue and record all gift vouchers.

Issue branded receipts to clients and ensure that clients must leave with their receipts.

Assist in other areas such as getting refreshments for the client, making sure that reception is always tidy and clean.

Communication

Handle all incoming calls and in a professional and courteous manner.

Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.

Communicate weekly

offers and new products/services to clients.

Front Office

Ensure all licenses are available and current.

Always maintain a clean and organized front desk.

Communicate to all clients any promotions, product/treatment launches, discounts, or service changes.

Inform management or the branch manager of any peculiar client/local authority visitations in good time.

Observe all requirements as per the service level agreement.

Reporting

Manage product sales and update stock appropriately on the company’s integrated booking system

Update daily sales reports, including coffee shop sales, in Excel or as may be required to facilitate accountability to management.

To bring to the immediate attention of management any issues arising from a client including any complaints, suggestions or recommendations made by the clients.

Escalate inappropriate actions or comments experienced while executing duty

To receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

Qualifications:

Degree or Diploma in hospitality, front office, communication, or related field

You are required to have excellent computer skills- MS Office

You are always required to be honest and trustworthy and not to get distracted or intimated by third parties

Experience handling multicultural clientele is required

Excellent work ethics, professionalism, phone etiquette and communication skills.

Always look presentable and smartly dressed

High level of organization, multitasking and timeliness

Experience working in a busy and fast-paced environment is highly preferred

How to Apply

For more information and job application details, see; Summit Recruitment & Search Front Office Associate Jobs in Nairobi, Kenya

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