Summit Recruitment & Search Customer Service and Administration Officer Jobs in Kenya

Summit Recruitment & Search Customer Service and Administration Officer Jobs in Kenya



Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a high-end Lodge in Nanyuki, is looking for a skilled Customer Service and Administration Officer who will be responsible for responding to client enquires and providing administration support as necessary. The ideal candidate Must have a minimum of 3 years of experience within the Customer Service or Merchandise Industry.

Key Responsibilities:

  • Handle all customer inquiries, as well as any returns or other queries.

  • Handle guest feedback, complaints, and requests professionally and promptly, aiming for guest satisfaction.

  • Be able to handle inquiries from the global sales market.

  • Maintain accurate records of merchandise inventory, including tracking stock levels, restocking items, and conducting regular stock checks.

  • Coordinate with suppliers and vendors to ensure timely deliveries of merchandise and supplies.

  • Negotiate with suppliers to secure favourable terms, prices, and quality standards for merchandise.

  • Handle general administrative tasks, including answering phones, responding to emails, and maintaining a tidy office environment.

  • General office duties.

    Key Requirements:

  • Relevant bachelor’s degree.

  • A minimum of 3 years of experience in the Customer Service or Merchandise Industry in a similar position.

  • Effective written and verbal communication skills.

  • A high level of attention to details.

  • Ability to work effectively within a team and independently.

  • Experience using computers for a variety of tasks.

    How to Apply

    For more information and job application details, see; Summit Recruitment & Search Customer Service and Administration Officer Jobs in Kenya

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