Summit Recruitment & Search CRM Manager Jobs in Kenya

Summit Recruitment & Search CRM Manager Jobs in Kenya; As the CRM Manager, the primary responsibility will be to oversee and manage the reservations team while driving thee customer engagement performance. He/She will be responsible for optimizing customer relationship management strategies, implementing effective processes, and ensuring exceptional customer experiences throughout the reservation journey. His/her role will involve utilizing CRM technologies, analyzing data insights, and collaborating closely with cross-functional teams to enhance customer satisfaction and maximize the efficiency of our reservations operations.

Responsibilities

Provide leadership, guidance, and support to the reservations team

Oversee and manage daily operations, ensuring efficient and accurate handling of customer reservations

Develop training programs and provide ongoing coaching to enhance the team’s customer engagement and performance

Track team performance metrics, set goals, and foster a culture of continuous improvement.

Utilize CRM systems and tools to manage and track customer information, including reservations, preferences, and interactions

Design and optimize workflows and processes to streamline reservation management and ensure seamless customer experiences

Implement strategies to enhance customer engagement and satisfaction

Analyze customer data and reservations trends to identify areas for improvement and opportunities to enhance customer engagement

Utilize CRM data and analytics to make data-driven decisions and optimize reservation processes
Implement reporting mechanisms to regularly track and evaluate key performance indicators related to customer engagement and reservations management

Collaborate closely with sales, marketing, and

operations teams to align CRM strategies and optimize customer interactions

Provide input and feedback to product development teams regarding customer preferences and pain points.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field.

Minimum of 5 years of experience in customer relationship management, preferably in the tour operating or travel industry

Proven experience in managing a reservations team and driving their customer engagement performance

Proficiency in CRM systems and tools, such as Salesforce, Excel, or other relevant platforms

Strong data analysis skills and ability to translate insights into actionable strategies

Excellent leadership and team management skills

Strong organizational and project management abilities

Excellent communication and interpersonal skills

Ability to work in a fast-paced and dynamic environment

Knowledge of tour operating or travel industry operations is a plus

How to Apply

For more information and job application details, see; Summit Recruitment & Search CRM Manager Jobs in Kenya

Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!