Summit Recruitment & Search Applications Support Analyst Jobs in Nairobi, Kenya

Summit Recruitment & Search Applications Support Analyst Jobs in Nairobi, Kenya

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a leading Information Technology company in Cloud computing and cyber security, is looking for a skilled Applications Support Manager. The successful candidate ensures the delivery of assigned services to end customers and/or Local Market Business Teams.

Act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services.

Key Requirements:

Manage incident resolution time within the SLA target

Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery

Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner

Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties

Identify and implement best practices and process improvements with 3rd parties delivering application operation services

Responsible for the communication of major incidents and ensuring the delivery

of the reports to senior stakeholders

Strong ability to manage in a dynamic high-growth environment

Strong ability to act cost-consciously considering the financial impact of one’s actions.

Qualification:

Must have a relevant degree in IT

Must be ITIL certified.

3 to 5 years of experience in IT service provisioning

IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes

Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management

Ability to understand mobile services and Linux operating systems

Financial Services Experience

Fluent in English

How to Apply

For more information and job application details, see; Summit Recruitment & Search Applications Support Analyst Jobs in Nairobi, Kenya

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