State Corporation Jobs in Kenya
State Corporation Officers (IT Help Desk) in the ICT Department Jobs in Kenya
ResponsibilitiesProviding help-desk support and resolve problems to the end user’s satisfaction as escalate problem (when required) to the appropriately experienced technician.
Monitoring and responding quickly and effectively to requests received through the IT help-desk.
Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilizing and maintaining the helpdesk tracking software.
Documenting all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Assisting with setting up new users accounts and profiles and dealing with password problems.
Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Applying diagnostic utilities to aid in troubleshooting.
Testing fixes to ensure problem has been adequately resolved.
Performing post-resolution follow-ups to help requests.
Evaluating documented resolutions and analyze trends for ways to prevent future problems.
Developing help sheets and frequently asked questions lists for end users.
Performing hands-on fixes at the desktop level including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Installing, testing and configuring new workstations, peripheral equipment and software.
Maintaining inventory of all equipment, software and software licenses.
Managing PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in Active Directory.
Providing updates, status, and completion information to management.
Accessing software updates, drivers, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution.
Performing timely software upgrades as required.
Conducting electrical safety checks on computer equipment.
Qualifications
At least two (2) years help desk experience supporting Windows Server 2008, 2012, Windows XP, Vista, Windows 7 and Windows 8 operating systems and MS Applications (Office, Outlook etc.)
BS/BA computer degree or Technical degree in related discipline.
MCSA certification a plus.
Relevant Helpdesk certification a plus.
CompTIA A+ Computer troubleshooting certification.
Compliance with Chapter six (6) of the Constitution of Kenya
How to apply
Email your application to: recruit@manpowerservicesgroup.com to reach us by 4 pm, 20th April 2018. Please also indicate your current or past monthly salary and allowances, if any within your application.
NOTE: IGNORE the Apply Online Button. Only email your application to; recruit@manpowerservicesgroup.com
Failure to follow the above instructions will lead to automatic disqualification
For more information and job application details, see; State Corporation Officers (IT Help Desk) in the ICT Department Jobs in Kenya
State Corporation Senior Officers in the ICT Jobs in Kenya
Responsibilities
The Database Administrator officer’s role is to design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability.
Responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases their accompanying software.
Ensuring selection, installation, qualification, testing and validation of enterprise database systems and applications.
Responsible for documenting all database installations and configurations.
Designing and developing databases, database users and database security and other database objects including stored procedures.
Responsible for creating and scheduling backups and database jobs.
Responsible for monitoring the status of scheduled backups and database jobs.
Responsible for database security and the analysis and application of database patches and upgrades to database servers and components.
Developing, implementing and maintaining standard operating procedures (SOPs) for database administration including backup, restoration, administration and disaster recovery.
Administering all database objects, including tablets, clusters, indexes, views, sequences, packages and procedures.
Troubleshooting problems regarding the databases, applications and development tools.
Creating new database users as required and manage sharing of resources amongst applications.
Preparing users by conducting training; providing information;
resolving problems.
Performing capacity planning that requires creating and maintaining the databases while working closely with system administrators.
Enforcing and maintaining database constraints to ensure integrity of the database through constant communication with technical and operational staff.
Managing vendor support contracts for hardware, software services.
Liaising with user departments for any data requirements and their specifications.
Assessing and developing long-term strategic goals for production databases in conjunction with data owners and department managers.
Qualifications
At least two (2) years of relevant work experience.
Bachelor’s degree in Computer Science, Information Technology or a related field.
Experience with data processing flowcharting techniques.
Relevant professional database certification.
Compliance with Chapter six (6) of the Constitution of Kenya
How to apply
Email your application to: recruit@manpowerservicesgroup.com to reach us by 4 pm, 20th April 2018. Please also indicate your current or past monthly salary and allowances, if any within your application.
NOTE: IGNORE the Apply Online Button. Only email your application to; recruit@manpowerservicesgroup.com
Failure to follow the above instructions will lead to automatic disqualification
For more information and job application details, see; State Corporation Senior Officers in the ICT Jobs in Kenya
State Corporation Assistance Manager – Infrastructure – ICT Jobs in Kenya
Responsibilities
Head of Infrastructure unit which is made up of inter alia Data Base, Server and Network Administration sub units
Manage LAN and WAN and all heir components
Manage servers, including e-mail, print, and backup servers and their associated operating systems and software.
Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
Manage all network and server hardware and equipment, including routers, switches, hubs, and UPSs.
Oversee installation, configuration, maintenance, and troubleshooting of servers, end user workstation hardware, software, and peripheral devices.
Ensure network connectivity of all servers and workstations.
Administer all equipment, hardware and software upgrades.
Develop, implement and maintain policies, procedures and associated training plans for servers and network resource administration, appropriate use, and disaster recovery.
Qualifications
Working knowledge of LAN and WAN topologies and architecture, including Multi VLAN architecture.
knowledge of network equipment such as switches, routers and associated equipment and how to construct and maintain networks.
Understands, installs and configures network equipment utilizing varied protocols such as: TCP/IP, IPX/SPX, Microsoft protocols and NMS.
Must have a working experience with network operating systems such as windows server, Linux (Centos) and Cisco
Must have a working knowledge and experience in Virtualization software(VMware)
Must have a working knowledge of IP Telephony and QOS service implementation for network-based phone systems.
Working knowledge PC hardware and components including processors, mother boards, accessories, cards, peripherals.
Ability to train users on network concepts and methodologies as well as specific application utilization and configuration.
Ability to interface with technical and engineering personnel in order to discuss technical issues pertaining to problems, purchases or technical specifications.
How to apply
Email your application to: recruit@manpowerservicesgroup.com to reach us by 4 pm, 20th April 2018. Please also indicate your current or past monthly salary and allowances, if any within your application.
NOTE: IGNORE the Apply Online Button. Only email your application to; recruit@manpowerservicesgroup.com
Failure to follow the above instructions will lead to automatic disqualification
For more information and job application details, see; State Corporation Assistance Manager – Infrastructure – ICT Jobs in Kenya
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