Standard Chartered Bank Engineer Productions Support Jobs in Kenya

About the Company

Standard Chartered Bank is a leading international banking group committed to building a sustainable business over the long-term. It was was established in 1911 with the first branch opened in Mombasa Treasury Square.

Today, 101 years later, Standard Chartered Bank is one of the leading Banks in Kenya, with an excellent franchise. It has a total of 33 branches spread across the country, 90 automated teller machines (ATMs) and 1,698 employees.

Key Stakeholders

• Venture Lead, Solv Kenya.

• Commercial Lead, Solv Kenya.

• Risk and Compliance Solv Kenya.

Our Ideal Candidate

• University Degree In Computer Science, Information Technology, etc.

• Professional Certifications: AWS, GCP, Azure.

Role Responsibilities

• Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Grafana, Uptime Robot, Nagios

• Good problem-solving skills, good verbal and written comms skills, ability to work under pressure to restore services,

• Ability to manage incidents independently as well as working together in a local team and wider regional team

• Capability to flick between break/fix, and proactive tasks projects

• Enhance monitoring tool to improve the monitoring of production processes Build python scripts for application tooling

• Working with the development team to automate manual support processes Provide strong incident management during outages to improve recovery time Analysis of incidents to identify underlying trends and focus areas

• Supporting the design and development of standard process to eliminate pain points, issues and root causes of current Production Management processes.

• Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle

• Interact directly with IT leaders, managers

and key stakeholders to proactively communicate status on active major incidents or problem tickets

• Confidence to push back and say No when expectations are not aligned with the correct/ agreed/sold solution

• Monitor Production Management processes e.g., Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed

• Provide ad hoc reports to the business where this will add value or reduce costs.

• Carries out detailed technical analysis of the production to identify performance, stability and resilience enhancements

• Designs, tests, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered Application or platform

• Configures the application, in response to Business and/or technical problems and in accordance with provided requirements and agreed design principles

• Works with Delivery Services e.g. (Infrastructure) on improvements to service availability and resilience

• Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles

Required Skills

Project management, Technical support, Relational databases (SQL), Database administration, Database query languages (SQL, others), Quality control and supervision, Programming.

How to Apply

For more information and job application details, see; Standard Chartered Bank Engineer Productions Support Jobs in Kenya

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