Standard Bank Specialist, Digital & Self Serv Channels Jobs in Kenya

Standard Bank Specialist, Digital & Self Serv Channels Jobs in Kenya

Job Purpose

To provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels.

Key Responsibilities

Provide first level support to all users at branch and Head Office

Provide first level support to all users at Head Office and branches

Log/report/escalate all application faults/incidents

Review fault/incident logs to ascertain and address all system related issues

Ensure all faults/incidents are resolved within agreed SLAS and escalate all high priority incidents to the Manager Digital & Self Service Channels.

Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction.

Installation, support and maintenance of Application systems

Installation, support and maintenance of application systems.

Conduct periodic checks on the installed application systems and produce reports as directed by line manager.

Perform housekeeping/maintenance activities on Applications as directed

Participate in project implementation as assigned as directed by the Manager Digital & Self Service Channels.

Monitor Application all Applications to ensure high availability of service

Conduct periodic checks to ensure high availability of all application systems

Identify shortcomings on the bank's application systems and provide solutions to improve or rectify them according to business requirements

Participate in all Disaster Recovery Testing and Simulation activities

Adherence to the bank's Information Security

standards and risk management

Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely

Maintain adequate Information Security controls according to the Group standards. This includes
(but not limited to):

Password configurations/administration (refer to LAM policy) Privileged User and activities Reviews o Patching o Logical Access Controls (communication mechanisms)

Implementation and adoption (within Branch, Department or Section) of all Compliance, Anti Money Launderin and Sanctions related requirements

Qualifications

Type of Qualification: First Degree

Field of Study: Information Technology, Computer Science, Electrical Engineering

Other qualification

Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantage

Experience Required

Delivery Enablement

Technology

2-3 years

Systems Development

Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking

Database Administration e.g. Oracle, MS SQL, MySQL

Systems Analysis

Experience working in the Banking industry would be an added advantage.

How to Apply

For more information and job application details, see; Standard Bank Specialist, Digital & Self Serv Channels Jobs in Kenya

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