Standard Bank Service Consultants Jobs in Uganda
Standard Bank Service Consultants Jobs in Uganda
Job Purpose: Stanbic Bank Uganda is an equal Opportunities employer and is looking to create a pool for individuals to be considered for entry level roles including: Service Consultants-Branches/Channels - To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience Universal Consultants,Servicce-Customer Contact Centre
To receive, resolve inquiries, queries and complaints, and generate sales leads from both internal and external customers while maintaining the set quality standards, bank processes and procedures through the voice branch. Sales Consultants-Multiple Regions.
Key Responsibilites
Client
Generates leads, builds new and maintains existing customer relationships for walk-in customers.
Asseses client service requirements and resolves accordingly
Migrates customers to digital platforms.
Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
Logs all queries, complaints and Queries on Salesforce.
Follow up on pending queries logged for resolution and closure
Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).
Processes cash and cheque deposits from customers and ATMs in line with set procedures.
Receives verifies and processes customer funds transfers (i.e. IAT, EFT, RTGS, TT, counter cheque leaves and demand drafts/bank drafts) as per set procedure.
Receives and processes customer payment instructions as per laid down procedure (Upload payments instructions OTTs, RTGS, EFTs on CIMs).
Processes the end to end bank draft processes as per laid down process. Issuance, cancellation and handling of stale drafts.
Pays out cash to customers in line with set procedures.
Handles foreign exchange transactions for both walk in and existing customers and reports all transactions above set amounts.
Carries out biller payments and cash transfers as per set procedures.
Performs change transactions.
Provides account balances, certificates of balances and customer statements in accordance with set procedures.
Advises customers of price changes on the services and products provided by the bank.
Captures accurate narratives for all transactions processed.
Processes standing orders according to laid down procedures.
Issues Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
Receives and processes customer requests for cheque books and debit cards, prepaid cards and credit cards cards including changing of ATM limits as per laid down procedure.
Receives and processes limit amendments for digital solutions as per laid down procedure.
Handles customer requests for digital registration and PIN resets as per laid down procedure.
Hands over unpaid cheques to customers as per set procedure.
Receives and processes stop payments instructions as per laid down procedures.
Amends limits on debit cards as requested by customers and in accordance with laid down procedures.
Informs customers to
collect pending blank forms (e.g. Cheque books, unpaid cheques, debit and credit cards, prepaid cards).
Risk, Regulatory, Prudential and Compliance
Creates, updates/amends and migrates customer profiles on the appropriate bank digital channels as per laid down procedures
Understands the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk).
Adheres to all laid-down policies and procedures regarding the handling, locking away and security of cash.
Conducts daily balancing of blank forms i.e. cheque books, debit and credit cards, counter cheque leaves, demand drafts/bank cheques according to laid down procedures.
Safeguards blank forms by keeping them under key and lock, keep own cash holdings within prescribed limits.
Minimises risks associated with handling of statements, account balances and confidential customer information.
Adheres to dual control requirements for managing blank forms.
Handles card queries in accordance with laid down procedures.
Hands over the day's report and vouchers to a fellow Universal Banker for calling and file them away.
Applies the correct pricing when recovering commissions.
Handles hot carding of debit cards according to laid down procedures
Refer exceptional transactions to the line manager for safe custody i.e. RTGS received after cut-off time.
Reports all suspicious transactions in accordance with laid down procedure.
Refers all cash transactions above prescribed limit for verification and/or approval.
Conducts till balances for all currencies daily as per laid down procedures
Adheres to cash holdings within prescribed limits
Adheres to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other Teller working tools.
Files all Teller reports on a daily basis.
Performs all Inter-Teller cash transfers as per laid down procedures
Attends to audit and risk findings.
Holds front door keys as assigned from time to time.
Perform ATM custodianship as may be assigned from time to time.
Attends to Courier management as per laid down procedure.
Performs Duty of Care for all payment instructions as per laid down procedure and check list.
Qualifications
First degree
Previous branch banking experience
Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.
Experience in customer service roles.
How to Apply
For more information and job application details, see; Standard Bank Service Consultants Jobs in Uganda
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