Standard Bank Officer, Support Direct CST - Prestige - Jobs in South Africa
Standard Bank Officer, Support Direct CST - Prestige - Jobs in South Africa
Job Purpose To provide support to the Banker, Direct CST (Prestige) by servicing customers, attending to customer queries, providing credit administration support and identifying customer needs.
Key Responsibilities/Accountabilities
Respond to Customer Service and Demand Generation requests
Acts as an interface between customers and relevant product owners for the provision of feedback or follow up on specific customer requests.
Ensures accurate logging of leads as and when required (where the demand can’t be actioned as one and done.)
Passes sales leads onto the Banker for execution.
Participates and leverages of specific campaigns and marketing activities as required.
Accurately captures, updates or amends customer information and history notes.
Completes, scans and index Form 14177 as and when required.
Where relevant obtains and analyses financial material i.e. balance sheets when required during credit applications i.e. secured lending.
Contribute to the achievement of the Direct CST aspirations.
Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
Assists the Banker with customer enquiries, ranging from product questions and customer account activities across all mediums available in the Direct CST, within the agreed service times.
Information collation, analysis and reporting
Provides an overall administrative and credit management responsibility for Direct CST.
Accurately and efficiently collates and checks documentation and mandates for banking facilities.
Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to the development of management information for Direct CST.
Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of
customer demand.
Updates MIS / data in order to maintain an accurate database to assist leaders who are required to act on the system.
Lending support, risk management and legislative compliance
Supports the implementation of the Financial Intelligence Centre Act (FICA) to ensure adherence to record-keeping requirements
Ensures compliance to all applicable legislative requirements such as the National Credit Act, Companies Act, Consumer Protection Act and completion of compliance training.
Ensures adherence to all internal risk-related policies and guidelines.
Supports the Banker in the completion of credit application information and to obtain required documents (e.g. personal statements of assets and liabilities and income statements etc.).
Accurately captures applications for all lending products as and when required.
Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations. Uploads documentation on ECM and request customers to submit original documentation.
Manages credit limits on behalf of customers (i.e. ensuring that limits are timeously renewed where applicable)
Ensures timeous disbursement of all new credit facilities.
Adheres to quality assurance standards
Work in self-managed teams
Adheres to the purpose and team principles (i.e. holding each other accountable).
Adheres to and adopts new methods within the work.
Preferred Qualification and Experience
Diploma in Generic Management
Relevant business-related tertiary / post-secondary qualification
3 - 4 years Branch experience - Experience in Customer Service and Business acumen. Knowledge of credit principles, branch banking processes, procedures and policies. Knowledge of the banks’ products and services.
Knowledge/Technical Skills/Expertise
Product Knowledge
Customer Understanding
Application and Submission Verification
Label: Product Related Systems
How to Apply
For more information and job application details, see; Standard Bank Officer, Support Direct CST - Prestige - Jobs in South Africa
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