Standard Bank Head - Client Coverage Jobs in South Africa
Standard Bank Head - Client Coverage Jobs in South Africa
Job Purpose To integrate several capabilities (i.e. distribution, business, private and direct) using the ecosystem methodology in order to promote customer, financial and commercial outcomes within the catchment, for market share growth.
To ensure optimal configuration between physical infrastructure and digital whilst driving digital adoption.
Key Responsibilities/Accountabilities
Finance
Ensures that income statement and balance sheet objectives are achieved whilst not compromising customer service strategies (e.g., optimal growth of balances, margin management and non-interest revenue streams; proactively manages and reviews pricing concessions).
Develops tactical plans to drive aggressive sales targets and market share targets to drive revenue growth
Ensures a catchment budget is drawn up and aligns to tactical delivery plans, monitors effectiveness and reports on variances.
Establishes, aligns and manages target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency within the catchment.
Keeps abreast of financial and economic developments as well as competitor activities within the catchment. Utilizes the ecosystem methodology to drive substantial growth within the catchment.
Defines a catchment growth strategy within the catchment in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis, providing innovating new value propositions and focusing on new as well as cross-sell opportunities.
Responsible for client level pricing trade-offs within the devolved mandate.
Ensures recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals, and managing concessions).
Continuously reviews and evaluates the performance of the catchment in order to identify areas/ opportunities that require further focus.
Customer
Integrates several capabilities (i.e. distribution, business, private and direct) using the ecosystem methodology in order to drive customer outcomes.
Leverages local market knowledge and a local market mind-set, managing and taking accountability for performance within the catchment by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.
Maximises business portfolio cross sell opportunities and strengthens client relationships through ecosystem methodology.
Identifies and reviews non- profitable customers and puts measures in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader RBB context.
Designs and implements customer retention strategies aimed at ensuring retention of valuable or profitable customers. This includes defining an end to end process of managing customers that are at risk of leaving Standard Bank, as well as identifying proactive retention strategies and processes for existing valuable customers.
Ensures that a capability of response is delivered to meet customer demand by ensuring that empirical customer data enables the catchment to meet customer demand.
Drives signature programmes as part of the broader RBB strategy.
Researches catchment positioning, develops and optimises market intelligence, new business management and management reporting.
Stays abreast of economics around municipalities and the flow of money in order to stay pro-active and conscience of any market opportunities / challenges.
Stays abreast of sectors specialization within the catchment in order to maximise opportunities.
Ensures the delivery of
an optimum distribution mix for the catchment (segment, product, channel).
Together with Marketing defines the distribution and marketing strategy for the catchment.
Process, risk and compliance
Ensures integration of all other CST functions (e.g., Credit, Ops Risk, Wealth, etc.) as part of the catchment.
Ultimate point of orchestration for all internal ecosystem stakeholders (e.g. Wealth, VAF Home loans, etc.).
Ensures adherence to all operational and credit risk standards.
Manages operational effectiveness and efficiencies for the catchment by acting on system conditions.
Ensures that corporate governance, compliance, integrity and ethics policies in practice area(s) are implemented in order to identify and manage risk exposure.
Ensures compliance to all applicable legislative requirements (e.g., National Credit Act; Companies Act) and record-keeping in terms of Financial Advisory and Intermediary Services Act (FAIS); the Financial Intelligence Centre Act requirements (FICA); and the Consumer Protection Act (CPA).
Monitors changes in legislation, regulations, initiatives and relevant industry practices. Ensures drafting and implementation of appropriate interventions.
Plans and oversees implementation of timeous annual credit reviews for allocated customers.
Explores alternative solutions in the event of declines from Credit. Monitors daily referrals and or escalations to ensure that the customer facilities are managed within the set risk parameters.
Proactively manages customer credit exposure and collateral held to contain risk to the bank (i.e. Credit risk management).
Ensures compliance with governance in terms of legislative and audit requirements.
Resolves all escalated catchment risk and compliance related matters.
Ensures that new methods are explored and adopted in response to changing conditions.
Consolidates costs / benefits per campaign/channel – ensures that operational accountability for all campaign execution is maintained.
Digital
Drives digital migration and adoption within the catchment.
Ensures optimal configuration between physical infrastructure and digital whilst driving digital adoption.
Provides input into the design and execution of the overall digital journey (registration and utilisation) for the catchment.
People
Actively grows and develops catchment teams to continuously and competitively improve sales and service delivery and community development within the catchment.
Drives multiskilling within the catchment in order to promote universal banking.
Develops talent in line with business strategy.
Empowers employees to fulfil the local objectives regarding customer experience, people management and engagement.
Integrates and ensures delivery of enabling functions in support of catchment objectives.
Coaches and develops staff in order to meet customer demand at a catchment level.
Measurements
Achievement of ROE, headline earnings, cost to income ratio, credit loss ratio, NIR, asset and liabilities growth
Market share growth through aggressive quality acquisition
Increased migration and digital adoption
Achievement of customer measures
Achievement of credit measures (CLR, NPL, etc.)
Achievement of people measures
Stakeholder feedback
Adherence to risk and compliance requirements
Preferred Qualification and Experience
First Degree in Finance and Accounting
FAIS Qualification and RE1
7 - 10 years Significant business banking experience. Previous branch management experience. Experience in managing an income statement and balance sheet; pricing management.
Knowledge/Technical Skills/Expertise
Financial Acumen
Effective Business Communication
Change Management
Strategic Planning and Reporting
Driving Delivery of Results
How to Apply
For more information and job application details, see; Standard Bank Head - Client Coverage Jobs in South Africa
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