Standard Bank Group Officer, Production Operations Jobs in Kenya
Standard Bank Group Officer, Production Operations Jobs in Kenya
Job DescriptionJob purposeThe Officer Production is responsible for providing operations support services, including but not limited to; Payment’s processing, Cheque clearing, Settlements, EFTS, Direct debit and Reconciliations in coordination with the Manager/ Team leader Production Operations
The candidate should have knowledge of KBA clearing rules
The officer will be accountable for processing of transactions of a financial and non-financial in nature.
The overall objective of the role is to provide day to day operations support in alignment with bank policies and procedures.
Key Responsibilities
Receive instructions from internal and external clients for processing financial and non-financial transactions via the authorised bank channels
Sorting of Customer instructions by order of priority and categorization by units for execution
Verify and validate customer instructions against documentation on file to ensure accuracy and authenticity
Indicate or advise on any special handling instructions as dictated by the client; print and forward information as appropriate for processing.
Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of instructions and perform accurate quality checks
Capture transactions in the system as per the documented procedures
Receipt of files from CBK (Sybrin system) – Confirm all files received and extract settlement report.
Generate files into T24 and monitor the upload progress to completion
Advising Data Centre to generate referral reports for Credit evaluation
Action all other exceptions that have defaulted
Generation and Transmission of the unpaid files to CBK
Reconciliation of all clearing accounts
Referring customer queries to the right
persons/departments whenever they are misrouted.
Follow up and clearance of all outstanding items in the suspense accounts.
Checking of un authorized items at the end of the day
Professional presentation of self to customers
Escalate non-conforming instructions to the Team Leader or Line Manager for further guidance or action
Remit and/or settle funds in the system as per client requests
Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements
Prioritize and organize work based on risk/severity and processing requirements to ensure deadlines are met according to policies and procedures and service level agreements
Qualifications
Type of qualification: First Degree
Field of study: Business Commerce
Experience
3-4 years’ experience in Clearing (ACH) which includes product knowledge in Cheque clearing, EFT,s and Direct debits),
Mandatory experience in Reconciliations and settlements
The candidate should have sufficient understanding of KBA rules on clearing
Sybrin and T24 knowledge will be an added advantage.
How to Apply
For more information and job application details, see; Standard Bank Group Officer, Production Operations Jobs in Kenya
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