Standard Bank Group Consultant, Risk Execution Jobs in South Africa

Standard Bank Group Consultant, Risk Execution Jobs in South Africa



Job Description
  • Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge).
  • Ensure consultants adhere to compliance and legal standards that are set to reduce PI claims. Analyse data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand. Review results to produce reports and draw accurate conclusions and recommendations which will enable management to make informed business decisions. Do trend analysis on all call audits done and report back to management on findings.Capture, store and manage all information and data on the required systems, in the required format and for the required duration as prescribed by the relevant data model and in adherence with the data policies and procedures.

    Qualifications
  • Matric compulsory
  • RE (Regulatory Examination) advantage
  • NQF Level 5 - Higher Certificates and Advanced National (vocational) Cert. (compulsory)
  • FAIS Compliant advantage
  • Leadership Skills advantage

    Experience
  • 5 years’ experience in customer service or claims call centre experience (Compulsory)
  • Product Knowledge: Long term Insurance or Personal Lines (Compulsory)
  • General Insurance knowledge (Long term and Personal Lines) Compulsory
  • 2 years’ experience in Quality Assurance (Compulsory)
  • 2 years supervisory experience (Advantage)

    Behavioral Competencies:
  • Articulating Information
  • Checking Details
  • Developing Expertise
  • Following Procedures
  • Interpreting Data

    Technical Competencies:
  • Banking Process & Procedures
  • Compliance
  • Insurance Principles
  • Insurance Products & Services
  • Product and Services Knowledge

    How to Apply

    For more information and job application details, see; Standard Bank Group Consultant, Risk Execution Jobs in South Africa

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