Standard Bank Group Analyst, Customer Experience Jobs in South Africa

Standard Bank Group Analyst, Customer Experience Jobs in South Africa

Job Description

Assist in the implementation of client Services strategy, philosophy in order to enable the delivery of Merchant Solutions strategic goals. Manage interaction with customers, internal stakeholders, and value chain partners that assist in the development of customer centric solutions, delivery of communication and the associated product collateral.

Manage and provide input into customer engagement and communication strategy, to facilitate customer communication on the correct channels to retain customers whilst attracting new ones in a professional manner.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce

Experience Required

Business Enablement

Business & Commercial Clients

3-4 years Experience in report pack preparation for input and update into the various governance structures/forums. Experience in Agile and Safe methodology as part of a client journey. Experience in data extraction and validation. Experience with banks products and processes.

Experience of working with multiple teams within the bank to solve for customer problems and requirements. Experience in managing multiple client interfaces and dealing with variable issues. Displays an understanding of the bank’s various IT systems and IT processes. Experience in manging relationships with business stakeholders. Knowledge in managing vendor contracts / outsourced relationships. Management of stakeholder relationships, both internally and externally to manage delivery of products and services

How to Apply

For more information and job application details, see; Standard Bank Group Analyst, Customer Experience Jobs in South Africa

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