Stanbic IBTC Bank Team Lead, Outbound Jobs in Nigeria
Stanbic IBTC Bank Team Lead, Outbound Jobs in Nigeria
Job DescriptionTo cross sell the Bank’s Product and Lead a team of outbound Virtual Bankers on, onboarding of new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing and new customers.
Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via Telephone (Avaya)/email for more pocket share.
To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
Cross sells the bank’s products and services to both existing and new customers (onboarding).
To effectively support and deliver excellent service to Affluent clients by managing client Attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.
Qualifications
First Degree in any field.
Minimum of 5 years experience
Personal Competencies:
Strong leadership qualities
Good verbal and written communication skills
Knowledge & experience in effective service delivery
Strong Influencing and persuasive skills
Ability to listen and probe effectively
How to Apply
For more information and job application details, see; Stanbic IBTC Bank Team Lead, Outbound Jobs in Nigeria
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