Stanbic IBTC Bank Client Service Officer Jobs in Nigeria

Stanbic IBTC Bank Client Service Officer Jobs in Nigeria


Job Purpose

  • To render frontline service support

    Key Responsibilities/Accountabilities

    Control Chequebooks:

    Attend to telephonic queries regarding cheque books.
    Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.

  • Ensure the ATM cards are locked away overnight.

  • Dispatch and receive ATM cards to/from away branches.

  • File ATM cards in received-date order.

  • Handle retained ATM cards according to laid-down procedures.

  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian

  • Attend to all telephonic enquiries regarding ATM cards.

    Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate

  • Keep records of all source instructions from customers

    Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.

  • Participate in tactical sales/marketing activities as required.

    SIPML Management:

  • Attend to all pension enquiries

  • Processing of client withdrawal application.

  • Processing of client change of account information and signature

  • Processing of NSITF transfer.

  • Processing of deceased person benefit withdrawal.

  • Print statement of account and registration certificate for the client

  • Cross sale.

  • Render daily report on applicable platform.

    SIAML Management:

  • Attend to all Asset management enquiries

  • Processing of client subscription.

  • Processing of client redemption

  • Processing of client change of account information.

  • Processing of deceased person redemption

  • Print statement of account and registration certificate for the client

  • Dispatch all document to appropriate unit after execution

  • Cross sale

    Preferred Qualification and Experience

  • A Bachelor's degree in any related field

  • 2
    years banking experience, preferably interfacing with customers.

  • Strong relationship management background.

  • Experienced in upholding the highest levels of service.

  • Experience in completing credit applications successfully.

    Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
    Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).

  • Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

    How to Apply

  • For more information and job application details, see; Stanbic IBTC Bank Client Service Officer Jobs in Nigeria


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