Stan Consulting Group Service Adviser – Automotive Jobs in Kenya

Stan Consulting Group Service Adviser – Automotive Jobs in Kenya

Position based in Western Kenya

Job Description

Position Summary

A service advisor is the liaison between customers and the service technicians.

The service advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers' concerns.

Major Job Activities

Greeting customers and directing them to available mechanics.

Consulting with mechanics regarding necessary repairs and possible alternatives to expensive
repairs.

Approach transactions with sales-minded professionalism and suggestively sell products and
services to clients, including making clients aware of all packages and retail options available

Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Providing customers with information and advice on warranty protections, potential cost
savings, and the advantages of trading in versus fixing their car.

Managing and overseeing the dealership's workflow and schedule.

Calling customers to advise them about service changes or car pick-up times.

Maintaining positive customer relationships to ensure repeat business.

Ensuring all details on services rendered and costs are related to customers and processing their payments.

Liaising with

service technicians about parts ordering and ensuring parts are available when
needed

Ensures customer vehicle is finished on time and details for customer services rendered and
costs for those services, ensuring satisfaction at every step of interaction

Processes customer payments

Demonstrates extensive knowledge of service department

Perform general office duties, order supplies, file, mail processing distribution and maintain records management database systems.

Service Advisor Skills and Qualifications

Degree/Diploma in Automotive Engineering,

Previous Experience in Vehicle Service Department,

Knowledge of Vehicle Parts and Services,

Computer Skills, Customer-Facing Skills,

Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated

How to Apply

Send your up-to-date CV and application to hr@scgafrica.com by 30th September, 2022

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