Stan Consulting Group Senior Customer Relationship Officer (Corporate Division) Jobs in Kenya

Stan Consulting Group Senior Customer Relationship Officer (Corporate Division) Jobs in Kenya

Based in Kakamega with travel in Western Kenya and Nyanza regions

The SCRO will build and preserve trusting relationships with our corporate customers.

We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

As SCRO, your goal is to increase the visibility and awareness of our company’s pharmaceutical and
medical products and maximize sales growth.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.

We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and
profits in the long-run.

Responsibilities

Understand customer needs and develop plans to address them

Identify key staff in corporate companies to cultivate profitable relationships

Resolve customer complaints quickly and effectively

Forward upselling and cross-selling opportunities to the sales team

Promote high-quality sales, supply and customer

service processes

Aim to preserve customers and renew contracts

Approach potential customers to establish relationships

Gain solid knowledge of competitors

Participate in training and mentorship of junior sales team members

Requirements

Over three years proven sales experience as a Client Relationship Officer

Knowledge of customer relationship management (CRM) practices

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

Diploma in Pharmacy; or Bachelor of Pharmacy; or other related qualifications.

How to Apply

Send your up-to-date CV and application to hr@scgafrica.com by 30th September 2022

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