Solidaridad East & Central Africa Quality Management Systems training Jobs in Kenya

Solidaridad East & Central Africa Quality Management Systems training Jobs in Kenya

Introduction

Solidaridad Eastern and Central Africa Expertise Centre (hereafter to be referred to as SECAEC) aims to be a reliable organization with a professional approach. Central in all our policies and processes is learning and continuous improvement. As part of that policy it was decided to develop and introduce a quality management system and a guiding document being this quality manual.

Our quality management system checks if the quality of the work of SECAEC meets the requirements of our relationships with our customers, both external and internal, and complies with all relevant laws and regulations and with our own internal quality standards. The quality manual describes how policies are adopted, implemented and evaluated in the organization. It describes how SECAEC ensures a clear feedback of goals, results and activities to donors and grant providers.

There is also an explanation on how SECAEC tries to assure the satisfaction of all its partners and how the results of these measurements are translated into new policies to increase efficiency and customer satisfaction. It clarifies the management of projects and what documents are created and how/when they are archived. The manual is specifically meant for the employees and others associated with SECAEC.

It provides a practical guidance for existing and new employees to quickly and easily access all the important documents and information; from declaration forms to policies, from mission to project cycle.

This quality manual is prepared and issued to ensure effective implementation of the quality management system at SECAEC and meets the requirements of ISO 9001:2015.

History of SECAEC

The Solidaridad Eastern and Central Africa Expertise Centre (SECAEC) was officially established in September 2008 in Nairobi, Kenya. As part of an international network organization initiated by Dutch based NGO, Solidaridad, it is managing all projects for the

Solidaridad Network in the region of Eastern and Central Africa. Because SECAEC has only recently been established, it is still in the process of professionalization and further growth towards a fully independent operating organization capable of attracting funding for the region. SECAEC manages programs in agriculture (crops and livestock) and mining in the 9 countries in the Eastern and Central Africa region viz; Burundi, D. R. Congo, Ethiopia, Kenya, Malawi, Rwanda, Tanzania, Uganda and Zambia.

Scope of the service Agreed‑upon Procedures Engagement

The Quality Management system applies to all services that SECAEC offers. The scope of such services are linked to the vision and mission of the organization.

Vision:

To be a regional leader in combating structural poverty amongst producers in Africa and promote social and environmental responsibility.

Mission:

To facilitate the small holders to produce commodities in an economically, environmentally and socially sustainable manner that ensures good market access and improved prices for better quality of life.

The services of the organization include:

Project management;

Project planning including project identification and formulation, Preparing project contracts,.

Implementing projects with partners; Management, supervision and execution of projects with producer organizations, traders, NGO’s, National Coffee and Tea Boards.

Project monitoring and evaluation including assesment of interim and final reports of project partners.

Financial administration and monitoring of program activities

Representing Solidaridad in seminars, conferences and other meetings

Representing Progres Program and Network in the region as well as project management for Progress

Central information and assistance point for different Certification standards

Support functions

Financial services

Procurement

Human resource management and training

Staff travel

ICT Services

The training will cover the below topics but not limited to;

QMS awareness and implementation

Risk Management and Documentation

QMS Internal Quality Auditing

QMS issuance of internal auditor certificates.

Deliverables

This course aims to provide participants with a comprehensive introduction to ISO 9001:2015. The Consultant should Cover the following areas of ISO 9001:2015;

Structure and terminology, including incorporation of the Annex SL framework

The wider internal and external context of an organization’s QMS (Clauses 4 and 6)

Detailed QMS requirements (broadly clauses 5 and 7 to 10)

After completing of this course, attendees should be able to:

Explain the purpose and intent of the series of management system standards

Understand the application of the principles of quality management

Explain the relationships between the clauses of ISO 9001:2015

Timeline

The duration of the training should not exceed five (5) working days.

General Skills and Attributes

Ability to work to deadlines

High level of attention to detail

Excellent written and verbal communication skills

Strong client relationship management and customer service skills

Team player with the ability to work with multiple parties

Intermediate to advanced computer software skills, including Excel and Accounting packages

Qualifications

The service provider should have Knowledge of the following quality management principles and concepts:

The relationship between quality management and customer satisfaction

Commonly used quality management terms and definitions and the seven quality principles as given in ISO 9000

The process approach used in quality management

The model of a process based QMS, the structure and content of ISO 9001

Knowledge of the requirements of ISO 9001:2015

How to Apply

The firm/contractor is required to submit the EOI detailing the approach and methodology, budget, and work plan.

Subject reference: ISO 9001:2015 - Quality Management Systems training insert firm/contractor name

Email: Submissions are by email to procurement.eca@solidaridadnetwork.org while addressed to:

Attn: Managing Director

Solidaridad Eastern and Central Africa Expertise Centre
Kilimani Business Centre, Kirichwa Road,
P.O. Box 42234 - 00100 GPO
Nairobi

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