sky-Swift Call Centre Manager Jobs in Kenya

sky-Swift Call Centre Manager Jobs in Kenya


Duties and Responsibilities

  • Manage the day to day running of the Call Center.

  • Ensure calls are responded to at the appropriate time.

  • Resolve and escalate customer’s issues on time.

  • Keeps equipment operational by following established procedures, reporting malfunctions.

  • Reports to the head of operations.

    Job Requirements

  • Bachelor’s Degree preffered.

  • Minimum of 3 years of management experience

  • Customer service experience preferred

  • Customer centric behavior

  • Strong people management and development skills

  • Ability to mentor, coach and motivate others

  • Strong communications and presentation skills

    How to Apply

    For more information and job application details, see; sky-Swift Call Centre Manager Jobs in Kenya

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