SIMS Nigeria Limited Service Centre Supervisor - Lagos Jobs in Nigeria
SIMS Nigeria Limited Service Centre Supervisor - Lagos Jobs in Nigeria
Job Description The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.
Core Responsibility
Oversea daily operational activities on pending jobs.
Allocation of jobs to the technicians and monitoring of same.
Review of daily working report with team and taking corrective measures.
Cordination with spareparts officer for raising the parts orders & tracking.
Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
Ensure quality service delivery with minimum repeate repair.
Reduction of customer escalations.
Daily monitoring of technician productivity.
Weekly budget preparation for service operations & approval from service manager.
Preparation of sparepart failure report and sharing same to service manager.
Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
Generating and achieving out warranty income targets (Reduction in third party repairs installations).
Monitoring and completion of AMCs (Annual Maintenance Contract).
Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
Participating in monthly/quarterly spareparts counting and labelling activity.
Ensuring service cost reduction through proper inventory control method.
Technical skill monitoring and productivity improvement.
Arranging training to front, backend and field force team.
Retail visit for service feedback and working on improvement areas for channel delight.
Required Experience/Qualifications/Skills
Minimum of HND / B.Sc. in
Electrical / Electronics Engineering or any other relevant discipline.
Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
Good knowledge of a recognized ERP package
Ability to think outside box
Leadership skill
Attention to details
Communication skill
Customer relationship management.
Knowledge of microsoft suite-Excel, word & Powerpoint.
35-40 years old
The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.
How to Apply
For more information and job application details, see; SIMS Nigeria Limited Service Centre Supervisor - Lagos Jobs in Nigeria
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