SIMS Nigeria Limited Service Centre Supervisor - Lagos Jobs in Nigeria

SIMS Nigeria Limited Service Centre Supervisor - Lagos Jobs in Nigeria


Job Description

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills.

  • In addition, he/she must be trustworthy and accountable.

    Core Responsibility

  • Oversea daily operational activities on pending jobs.

  • Allocation of jobs to the technicians and monitoring of same.

  • Review of daily working report with team and taking corrective measures.

  • Cordination with spareparts officer for raising the parts orders & tracking.

  • Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.

  • Ensure quality service delivery with minimum repeate repair.

  • Reduction of customer escalations.

  • Daily monitoring of technician productivity.

  • Weekly budget preparation for service operations & approval from service manager.

  • Preparation of sparepart failure report and sharing same to service manager.

  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.

  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).

  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).

  • Monitoring and completion of AMCs (Annual Maintenance Contract).

  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).

  • Participating in monthly/quarterly spareparts counting and labelling activity.

  • Ensuring service cost reduction through proper inventory control method.

  • Technical skill monitoring and productivity improvement.

  • Arranging training to front, backend and field force team.

  • Retail visit for service feedback and working on improvement areas for channel delight.

    Required Experience/Qualifications/Skills

  • Minimum of HND / B.Sc. in Electrical /
    Electronics Engineering or any other relevant discipline.

  • Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation

  • Good knowledge of a recognized ERP package

  • Ability to think outside box

  • Leadership skill

  • Attention to details

  • Communication skill

  • Customer relationship management.

  • Knowledge of microsoft suite-Excel, word & Powerpoint.

  • 35-40 years old

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills.

  • In addition, he/she must be trustworthy and accountable.

    Application Closing Date

  • 13th August, 2020.

    How to Apply

    For more information and job application details, see; SIMS Nigeria Limited Service Centre Supervisor - Lagos Jobs in Nigeria

     Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions,career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria,accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria,procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***