Siginon Group ICT Technical Officers - Nairobi & Mombasa Jobs in Kenya

Siginon Group ICT Technical Officers - Nairobi & Mombasa Jobs in Kenya

Job Purpose

Reporting to the ICT Infrastructure & Service Manager, the job holder will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions

Responsibilities

Serve as the first point of contact for employees seeking ICT technical assistance.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided.

Direct unresolved issues to the next level of support personnel / service provider and follow up to ensure resolution.

Provide excellent customer service to IT users.

Record events and problems and their resolution in logs and follow up with customers to ensure issues have been resolved.

Follow-up and update customer status and information.

Analyze call logs to spot trends and underlying issues.

Education, Professional Qualifications & Work experience

Bachelor degree in Information Technology

2 – 3 years’ work experience in IT Support role

Professional Certifications

Skills & Competencies

Excellent Planning & Organizing/Work Management Skills.

Excellent communication and interpersonal skills.

Excellent Teamwork/Collaboration ability.

Excellent IT Technical Skills

Customer & Quality Focus

High level of integrity.

How to Apply

If you believe your experience, competencies and qualifications match the job and role specifications described. send your application and detailed CV indicating your current and expected salary to grouphr@siginon.com. Kindly quote the job title on the subject line of the email.


Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!