Sidian Bank Branch Manager – Nairobi Jobs in Kenya

Sidian Bank Branch Manager – Nairobi Jobs in Kenya

Job Purpose

The jobholder will Coordinate with the Head – Branches in implementing and carrying out bank policy and procedures with respect to overall operations of the branch. The role is responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer service given the Bank’s branch staffing model; and adherence to policies and procedures.

Main Responsibilties

Branch Strategic input and planning:

Contributes to the completion of the Sidian Bank Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on branch growth objectives.

Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.

Prepares the branch budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.

Formulate and implement business strategic initiatives for the branch aimed at increasing new business and share of wallet from existing clients.

Ensure Growth in NII (Net Interest Income) for the branch by increasing fees and commissions, ensuring OPEX optimization to reduce operational costs and managing cost of cash holding at the branch level.

Business Growth & Development:

Full responsibility for all product lines and all sales and business development for the entire branch business.

Responsible for the growth of the Branch’s Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved.

Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.

Enhance the appropriate controls and monitoring mechanisms for the development of high-quality lending.

Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.

Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that both the customer and bank objectives are met, achieved by a mutual exchange and fulfillment of the brand promise.

Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business.

Marketing & Brand Management:

Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.

Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.

Ensure that merchandising materials are displayed in accordance with guidelines.

Brief staff on promotional and product launches; provide regular feedback on sales performance.

Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.

Support product specialists and the sales team in marketing of initiatives and other products to local businesses.

Relationship Management & Customer Experience:

Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.

Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.

Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

Manage key branch relationships.

Ensure wait time within permissible limits as per segmental service approach and Sidian brand standards.

Achieve the set customer satisfaction score (CSAT), Customer Effort Score (CES), Customer Engagement Score and Net Promoter score (NPS).

Branch Operations:

Ensure the branch is opened and closed on time as per CBK

requirement and any escalation where the same is not met.

Ensures operations meet legislative and Sidian Bank policy requirements, including health and safety requirements, by monitoring systems, procedures and workflows, and implementing corrective action.

Ensures branch staff are adequately trained in KYC and AML and are adhering to the prudential guidelines.

Adhere to standardized branch guidelines.

Ensure availability of necessary infrastructure in the branch.

Closely monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Head of Branch Business and respective Business Heads.

Ensure all branch staff follow the laid down branch opening procedure and other branch operations policies and procedures.

Ensure adequate staffing at the start of the day and report any absence as it may have an impact on service delivery.

Leadership & Management:

With the support of the HR Business Partner, the Branch Manager has the ultimate responsibility for the Human Resource Management of the branch staff and consults with HR on clarity and interpretation of the HR policy.

Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.

Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients.

Ensures adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.

Manage performance /disciplinary issues/grievances for staff.

Ensure there is proper succession planning by maintaining an effective leave program and an in-house training schedule for ease of relief due to leave or sickness.

Ensure the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities.

Risk & Compliance

To ensure implementation and compliance with operational policies and procedures at the branch and maintain a culture within the branch that emphasizes and demonstrates the importance of internal control to all staff.

Ensure compliance with agreed limits of authority and levels of access to systems and information.

Ensure that all customers onboarded to the bank meet the minimum criteria and are screened adequately considering the Banks AML/CFT/CPF guidelines and escalation of any suspicious accounts.

Responsible for immediately alerting the MLRO on suspicious transactions or activities noted in customers’ accounts escalated by the branch staff.

Academic Background

University degree or above in a relevant business discipline e.g. business administration or finance.

Master degree will be an added advantage.

Work Experience

Minimum 8 years’ working experience in a Banking environment, with sound exposure to Branch Operations, Credit Management and Business development, 4 years should be in a management role.

Skills & Competencies

Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.

Profound understanding of the retail market, key competitors and offerings as well as our competitive edges to win quality customers.

Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.

Strong leadership, marketing, sales and management skills.

Highly effective communicator with excellent interpersonal and motivational skills.

Solid performance management and motivational skills.

Excellent relationship building and stakeholder management skills.

Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

Professional Certification

Diploma in Banking – AKIB (added advantage)

How to Apply

For more information and job application details, see; Sidian Bank Branch Manager – Nairobi Jobs in Kenya

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