Sian Global Services Customer Service Representative Jobs in Nigeria
Sian Global Services Customer Service Representative Jobs in Nigeria
Job BriefWe are hiring a Customer Service Representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements:
Minimum of National Diploma.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer Support.
How to Apply
Interested and qualified candidate should send their CV to the Human Resource Department via Email: Hr.sianglobalservicesltd@gmail.com using the Job Title as the subject of the email.
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