Shemu PLC Call Center Representative Jobs in Ethiopia
Shemu PLC Call Center Representative Jobs in Ethiopia
Company ProfileShemu Group is a fast conglomerate company composed of Shemu PLC, Asveza Ethiopia Retailing Share Company and other functional private limited companies with a fast growth track record.
The Companies in the group engaged in manufacturing (liquid soap, bar soap, Edible oil and shortening products), retail service providing, printing, trading and engineering.
Based on this Asveza Ethiopia Retailing Share Company want to hire competent, energetic, enthusiastic and capable applicants for the post of Call Center Representative we have.
General Responsibilities
The major role of Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Detail Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up-sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Job Requirements
A graduate of Level 3 and above from recognized Institution in any business field
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
How to Apply
Interested applicants who fulfill the stated requirements can submit their application letter, CV and relevant credentials with non-returnable photocopies ONLY through email shemucorporatehrm@gmail.com in a single pdf file attachment.
Email applicants who do not follow the application instruction will NOT be considered
HRM and OD Director
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