Sheer Logic Pharma Export Tech Delivery & Legacy Support Lead Jobs in Kenya
Sheer Logic Pharma Export Tech Delivery & Legacy Support Lead Jobs in Kenya
Job PurposeThis role owns the delivery of new products/ projects for Pharma organisation at Sub Saharan Africa Markets and manages the performance, operations and continuous improvement of legacy application portfolio and the full lifecycle while in production.
An ongoing commitment to improve the user experience, lower the cost of ownership and balancing risk is required for each application.
This requires a balance of business process understanding and technical breadth.
The role has increased complexity of geographies, user bases (internal and external to us) and a large mix of technology and business process understanding.
Key Responsibilities
Ensures continuity of business execution through ensuring production applications are:
Fit for purpose (eg easy to use and reliable) and support the evolving business processes
Are cost effective – Total cost of ownership is at an optimal level
Meets an agreed Risk Profile (eg aging of technologies, controlled regarding regulated applications, aligned with business continuity).
Participates in troubleshooting in applications across multiple technology domains and business areas.
Ensures Tech Services meet current and evolving business needs through accurate forecasting, the use of meaningful KPIs and timely Voice of the Customer (VoC) feedback
Supports central teams for the service management of global products locally
Supports global teams for the delivery of global products by coordinating the LOC teams (main big program will be transitioning from JDE to SAP from 2019 to 2021 for Kenya, Nigeria and South Africa) and delivers Africa local projects by following the Agile approach
Maintains an Enterprise wide approach to prioritization and investment, whilst ensuring Tech simplification objectives are achieved
Compliance and Audit standards are understood and adhered to where applicable
Lead and champion continuous improvements that improve end-user experience, reduce risk and/or lower the cost of ownership of the overall business process/service on an ongoing basis.
Carries out work with minimal supervision balancing conflicting priorities and needs.
Educational Background
Degree in computer science or related field is desirable
Area of Specialization
Good communications and influencing skills
Knowledge ITIL Support Processes
Experience of application management, operations, and/or support including knowledge and experience of Incident, Problem and Change Management.
Experience of product/project delivery
Good understanding Agile concept
Good understanding of business area strategic goals, processes and workflow, and of the Tech tools deployed in support.
Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services.
Has the ability to make appropriate technical decisions, initiating action to resolve operational issues
Experience of working closely with business on Tech-enabled transformations
Understanding of components of the Enterprise Architecture & ability to identify innovative ways to leverage architecture to add value to us.
Experience of systems/software development methodologies & ability to select appropriate one to meet objectives
Ability to learn new concepts, systems, and software independently and quickly
Skilled at problem solving, communication with stakeholders at all levels and extensive interpersonal skills.
Strong communication and influencing skills, sufficient to build and maintain organizational support.
Embraces & fosters challenges & opportunities for innovation.
How to Apply
Interested and qualified candidates should apply online by 9th November 2019
For more information and job application details, see; Sheer Logic Pharma Export Tech Delivery & Legacy Support Lead Jobs in Kenya
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