Sheer Logic Partner Support Jobs in Kenya

Job Description

Sheer Logic Management Consultants is seeking to engage a dynamic individual for Partner Executive Support position for one of our clients.

Responsibilities

Categorize issues, log and track all partner SIM registration related issues on the ticketing tool and ensure reports are generated on a regular basis and shared with the relevant stakeholders, Inform the issue reporter on status of the issue

Verify partner identification and exact reversal request reported according to the predefined approved partner – agent, merchant, key account reversal business process. If partner doesn’t pass the identification verification, inform partner – agent, merchant, aggregator, key account that the request cannot be honored and request partner to provide missing/correct details

Categorize issues and log the partner reversal related issues on the ticketing tool and ensure reversal reports are generated on a regular basis and shared with the relevant stakeholders.

Inform the partner (agent) that the reversal if the reversal has been approved or not been approved and has since been escalated.

Ensure all reversals are closed within the predefined and approved SLAs

Prepare reports on partner registration issues, reversals, service recovery and general enquires.

Provide required issue and products reports as input to the money weekly, monthly report, including roadmaps and performance against target dates.

Extract and share reports on issues logged, tracking the SLA of each issue resolutions and the status of each

Qualifications

1 year of experience in administration

2 years of experience from financial and or telecommunications will be an advantage

Bachelor’s degree in Marketing, Business Administration or equivalent

How to Apply

Send CV to

recruitment@sheerlogicltd.com by 11th September 2020. Clearly indicate the job title “Partner Executive Support”

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