Segera - Retreat House Keeping Supervisor / Villa Attendant - Jobs in Kenya
Segera - Retreat House Keeping Supervisor / Villa Attendant - Jobs in Kenya
Goals and ObjectivesThis position of HOD Housekeeping will execute housekeeping operational standards in all relevant areas.
They will follow standards / procedures within the housekeeping department which meet the requirements and exceed the expectations of our guests and will play a pivotal role in making the Segera housekeeping offering of a world class standard.
Performance Areas
To assist and support training initiatives of all Villa Attendants according to set standards and procedures
To assist laundry attendant according to set standards and procedures
Advise Tourism Manager of any guest related issues, including requests and complaints and ensure that these are addressed immediately.
To work within the daily arrival/departure and occupied operational process in housekeeping timorously.
Ensure all operating procedures and high cleaning standards within all housekeeping areas to include villas, picnic set-ups, and main areas are maintained at all times
Understand standards as set by Segera and to maintain them as documented in the housekeeping standards
To ensure you understand the usage and application of cleaning and chemical processes.
Ensure cleanliness and hygiene at all times in all areas of housekeeping and surroundings. This must be maintained in accordance with set standards.
To control and ensure care for all villa linen according to set standards and procedures
Liaising with Tourism Management and Experience Host and piers to ensure open channels of communication and optimum working relationships.
Report any stock discrepancies to the Tourism Management as and when noticed
Ensure care is taken of all assets and any breakages or theft are recorded and reported to the Tourism Management and Experience Host to be addressed immediately
Ensure follow up on all requests – i.e. Maintenance requests, guest’s requests, in-villa F&B and housekeeping stocks
To assist with housekeeping supervision in all guest according to set standards
Ensure that correct procedures of garbage separation are abided to in all housekeeping areas and daily procedures of disposal are adhered to.
To
work according to a set roster, leave plan and work schedule
Attend and be receptive to staff development and training, ensuring a high level of standards are met and maintained.
Ensure loyalty and commitment to Segera is executed in all areas of your work and in communicating with guests.
Close attention to detail on all matters and in all aspects of this position.
Additional duties as and when needed or as the position or department develops.
Act as Villa Attendant when needed and required
Develop and submit monthly work plans in conjunction with Tourism Manager
Assist in laundry when operations requires
Planning of Leave and Off Roster for Housekeeping /Laundry Staff
Qualifications
Relevant Bachelor’s degree/Diploma.
Proven experience in the Housekeeping department
Housekeeping Experience for a minimum of 5 years in a 5-star lodge/retreat/hotel
Excellent organizational and multitasking abilities
Must have a certificate of good conduct
Willingness to learn Segera standards
Personable with good communication skills
Organized
Honesty and reliability
Well presented
Professional
Confident
Flexible and solution driven
Responsible
Have good judgment and initiative
Self driven and motivated
Service orientated
Humble – not arrogant / over confident
Pride in self and assets
Prepared to work long and flexible hours
Work well under pressure
How to Apply
Those who meet the above qualifications should submit their applications through hrsegera@segera.com to reach the Human Resource Manager on or before 10th June, 2019.
Only shortlisted candidates will be contacted.
For more information and job application details, see; Segera - Retreat House Keeping Supervisor / Villa Attendant - Jobs in Kenya
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