SBM Bank Supervisor, Custodial Operations Jobs in Kenya

SBM Bank Supervisor, Custodial Operations Jobs in Kenya

Job Summary:

Responsible for the overall supervision of the custodial Services Operations functions. Giving direction and control of all service delivery, operational support, and risk management in relation to custodial services in the bank. Ensuring continuous improvement of the team’s performance through effective team development, structure & complement.

To ensure the bond trading treasury back office operations are well managed to avoid operational risk, ensure timely release of contracts and zero tolerance In error for none delivery of bank commitment for other stake holders

To plan and carry out effective and efficient; Settlement of equity and fixed income transactions, Immobilization and registration of securities, Inward and outward payments, Billing and client invoicing, Message control, Provision of quality client’s service, prompt response to client queries, and Utilization of resources.

Key Responsibilities:

Financial

Enhance the bank’s revenue targets by ensuring 100% revenue collection for all Treasury and Custodial products

Ensuring complete and accurate processing and settlement of all treasury deals contracts to avoid losses from operational lapses.

Ensure staff utilizes their leave days as per HR policy.

Adherence to stationery utilization limits as per finance approved limits

Eliminate financial losses emanating from processing fraudulent transactions

Operational/ process Excellence

Process Settlements

Manages settlements and ensures effective control and compliance with Operating Procedures

Maintaining, revaluing and advising of SBM’s Kenya Operation Investment book to various stakeholders

Ensure Complete and accurate processing of all treasury Fixed Income contracts and related transactions in the treasury and core banking systems and adhering to cut off times for systems and markets.

Manages all transactions in Central Depository to ensure trades are posted and authorized in a timely and accurate manner.

Ensuring clients' funds are received and paid as per instructions, in a timely and accurate manner.

Meets clients' specific requirements as per their Standing Instructions, SLA, specific instructions and internal standards.

Ensures timely reporting with Treasury for FX transactions and timely earmarking in the system.

Process Payments

Ensure payment / receipt instruction are processed in a timely manner (Cheques/RTGS/ Book transfers)

Verify and upload the instructions via Flex

Confirm upload to clearing team for processing

Verify book transfers debiting client accounts and crediting suspense account and vice versa.

Ensure client payment instructions are processed promptly on receipt.

Billing and Invoicing

To Ensure invoices are generated and processed within defined timeframe

To ensure that client billings are accurate and timely and outstanding are kept to a minimum through timely collection of income

Receive and process remittances against invoices from clients

Preparation of VAT payments in liaison with Finance Department.

Process - Corporate Actions

To perform the day-to-day corporate actions’ processing in respect to:

Ensuring that information relating to Corporate Action announcement is captured accurately, complete and timely in Innova Custody, including the timely dissemination of information to clients

All corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.

Monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the companies to ensure receipt of client entitlements on or before due date.

Ensuring that all cash and securities proceeds are reconciled and processed on timely manner and cash proceeds are credited to client’s account upon cheques clearance v IPO/Auction applications are processed as per client instructions and allotment credit is received on a timely basis.

Ensuring that agendas / annual reports are received and dispatched to clients on a timely basis, and proxy instructions are executed as per client requirement v Effective follow up with the clients who have not provided the

voluntary corporate actions instructions

Ensuring that all the client queries are responded to within the time frames pre-specified. Additionally, identify new mechanisms to add value to the existing reporting requirements in order to achieve increasing client satisfaction.

Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities accounts, dematerialisation and physical securities maintenance and smooth processing of transactions.

Ensure daily reconciliation before market deadlines in order to mitigate any possible operational risks of missing / incomplete processing of voluntary / with options corporate actions resulting to possible operational loss.

Message Control

To receive and reconcile messages received via SWIFT, Email & courier from clients on daily basis

Distribution of messages to relevant area within custodial services department in an accurate and timely manner

Systems

Support development of effective Management Information (MI) templates and provide MI by due date providing required and timely Management Information

With the manager CS ensure continuous improvement and subsequent implementation of interdepartmental and client SLAs

Keep manager CS and AGM BD advised of financial and any extraordinary developments.

Ensure essential returns/reports are properly completed and filed.

Ensure any system usage training gaps are identified and training plan agreed

Monitor and report on activities, costs, performance, etc, as required

Ensure that procedures laid down in the departmental operating manual are followed

Ensure suitable standards of ergonomic design and decor for both internal and external advantage

Undertake any projects or additional tasks assigned by manager CS

Customer Service Excellence

Ensuring complete and accurate processing of all Treasury and Custodial Contracts as per existing SLAs and within agreed TATs.

To ensure that all client requirement/communication/ queries are logged in and responded to within 24 hours of receipt. A holding response to be sent the same day in case the final response requires further investigation

Facilitate and keep up to date power of authority for authorizing the transactions as per delegation authority

Provide clients with timely notification of issues impacting the market and their assets.

Ensure service & client contact enables us to be perceived as providing top rated service in the client surveys

Support clients information requests and on-site visits by ensuring clients due diligence visits are fully supported with clients expressing positive feedback

Filing of settled trades documents per client and statements relating to clients’ investments

Maintain and share with colleagues as appropriate, personal knowledge of all relevant custodial services procedures; tariffs and duties; licenses and restrictions.

Learning and Development

Execution of any other duty as allocated from time to time by seniors in operations

Identify training needs of the individual unit staff and help them design personal development plans

Ensure inter unit internal training to increase awareness of product knowledge for ease back up

Arrange with the help of my seniors in operations and HR to have mandatory certification courses like CISI(CMA requirement) for working in Custody is done by staff in Custody

Supervising, coaching and developing a high performance team to meet set deliverables

Arrange for quarterly, half yearly and annual review of my staff as per HR requirement

Ensuring staff adherence to approved attendance timelines

How to Apply

For more information and job application details, see; SBM Bank Supervisor, Custodial Operations Jobs in Kenya

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