SBM Bank Senior Officer, AMU Retail Support Jobs in Kenya

SBM Bank Senior Officer, AMU Retail Support Jobs in Kenya

Job Purpose:

The overall purpose of the Senior Officer AMU position at central operations is to deliver exceptional service and guarantee compliance of accounts and other operational processes in line with the Banks policies and operating Procedures.

Key Responsibilities:

OPerational Management

Ensure that account opening is done as per the laid down policies and procedures.

Monitor and manage accounts in compliance with in the laid-down instruct ions.

Ensure t hat new account s are subjected to full KY C, World check and IPRS before onboarding.

Ensure that except ion report s are up t o dat e and shared with branches prompt ly for act ion

Ensure that dormant account react ivations are rev iewed and executed accurately wit hin the set TAT

Ensure that account inst ructions are rev iewed and executed accurat ely wit hin the set TAT

Ensure that cheques book orders from branches are act ioned prompt ly within the set SLA

Ensure RCSA report s are executed and submit ted quarterly

Manage a team of Officers by prov iding coaching and support aimed at building their knowledge and expert ise in A ccount Management

Risk & Compliance

Ensure Adherence to Operational Risk Management and Controls to ensure that the unit achieves a minimum Risk and Audit rating of “Satisfactory” as well as ensure appropriate remedial action is taken in response to the Risk and Audit findings.

Enforce adherence to regulatory requirements and deadlines with real- time escalation of any possible operational incidents / fraud / complaints to Manager, Account Management Unit.

Customer Care

Respond to branch queries and customer complaints within the set Service level Agreements

with precise solutions.

Escalate all customer issues beyond job scope to the Manager Account Management and ensure follow through for closure.

People Management

Lead and manage subordinates by providing guidance and coaching, as required.
Identify staff training/development needs and escalate them to the Manager, AMU.

Key Relationships:

Direct Reports to this Position

Officers Retail Support

Customers of this Position

All branches and departments

Business Development Teams

Acquisition Leadership Teams

Knowledge; Skills and Experience required for this Role:

Job Knowledge

A thorough understanding of operational risk (fraud, credit risk and errors).

Know ledge of checks and procedural controls built into processing and systems.

Knowledge of the Anti-Money Laundering Act.

Knowledge on the Prudential guidelines and KYC.

Skills

Problem solving skills

Attention to detail

Excellent planning skills

Job Experience

2+ years relevant experience in the banking industry with an understanding of the back-end activities in Account Management Functions.

Education

Bachelor’s degree in any discipline.

Competencies Required for this Role

Deciding and Iinitiating Actions

Leading and Supervising

Adhering to Principles and Values

Analyzing

Delivering Results and Meeting Customer Expectations

Following instructions and Procedures

Coping with Pressures and Setbacks

How to Apply

For more information and job application details, see; SBM Bank Senior Officer, AMU Retail Support Jobs in Kenya

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