SBM Bank Officer - Account Management Unit Retail Jobs in Kenya

SBM Bank Officer - Account Management Unit Retail Jobs in Kenya

Job Summary

The overall purpose of the Account Management Officer position is to deliver exceptional service through timely account processing with the aim of deepening our customer relationships.

Key Responsibilities

Operations

Ensure compliance with bank operational and customer care policies and procedures

Handle the following processes in line with Bank’s policies and operating procedures;

Opening of accounts upon receiving all the relevant documents and ensuring that they are all approved by authorized signatories

Maintenance of customer account details in the bank systems as per duly approved instructions and bank policies and procedures

Updating mandates (signatures and photos) in the relevant bank systems

Verification of cheque book orders from branches as per set Service Level Agreements.

Activation of dormant accounts upon receiving all the relevant documentation.

Facilitation of duly approved Bank initiated closures

Any other duties as may be allocated.

Compliance

To ensure compliance on bank operations policies and procedures.

Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious activity, and report to the Manager Accounts Management Unit, and any other Bank

leaders.

Customer Care

Responding to queries regarding account processing within the set Service Level Agreements with precise resolutions.

Escalate all customer issues beyond job scope to the Manager Accounts Management Unit and ensure follow through for closure.

Customers of this Position

Internal Customers (Staff).

Knowledge; Skills and Experience required for this Role

Bachelor’s degree in any discipline with a minimum of second class division or equivalent.

Computer Literacy

Competencies required for this Role

Working with People

Relating and Networking

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Achieving Personal Work Goals and Objectives


How to Apply

For more information and job application details, see; SBM Bank Officer - Account Management Unit Retail Jobs in Kenya

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