SBM Bank Consumer Banking Officer Jobs in Kenya

SBM Bank Consumer Banking Officer Jobs in Kenya

Job Purpose

The overall purpose of this role is to achieve business growth for the Bank by recruiting new clients, selling bank’s products within personal banking and cross-sell other products, channels and services of the Bank. To enhance relationships with existing customers with an aim to deepen and increase share of wallet.

Key Responsibilities

Strategy

Develop and manage pipelines from new and existing customers, referrals, cold calls and capitalize on this database to grow the book

Prepare a sales plan in relation to the branch and department strategy and manage implementation of the same

Increase wallet size for existing portfolio through cross-sell, up-sell and retention

Acquisition: Business Development

Required to open set target accounts and ensure these accounts are active and of value balances.

Meet individual loan targets for the retail book through workplace banking and other retail loan products

Underwrite personal and retail loans through Credit Quest

Ensure that individual portfolio asset quality is within the set branch target.

Sell the full array of products, channels and services relevant to the retail clients and in line with key focus for the branch.

Respond to customer enquiries, concerns and create positive solutions consistency on impressive customer experience

Recognize, refer and cross-sell opportunities to the relevant business units

Prepare and submit on time the daily/weekly sales reports

Consistently meet and exceed sales targets for loans, deposits, CASA, Channels and income

Actively participate in business activations & sales campaigns that support the growth of retail business at the branch

Keep abreast with the bank’s products’ features, benefits and all regulatory requirements.

Initiate, record and update all customer interactions through a variety of methods, including call reports and customer relationship management system

(CRM)

Attend approved seminars and community events.

Maintain the sales environment, actively participate in regular sales and office staff meetings.

Provide a customer experience that is consistent across all customer touch points.

Maintain a professional appearance that is supportive of business

Forward feedback from

customers to the Branch Manager and recommend changes based on the feedback.

Compliance

Ensure 100% compliance to KYC, AML policies and account opening procedures in line with the bank’s policies and procedures and the Prudential Guidelines.

Keep up to date customer records as provided by the Prudential Guidelines.

Adhere to set bank TAT/ SLA on all processes including but not limited to Account opening, Loan processing, customer complaints handling.

Keep up to date on the controls in place to protect the bank against criminal, fraudulent activities and unnecessary risk and exposure.

Human Resource

Work efficiently as a team in the branch and offer good customer service to internal customers staff in support units

Sign off BSC and individual performance targets for the year. Timely self- appraisal in line with the banks appraisal cycle

Attend set trainings, sharing and application of knowledge learnt.

Adhere to leave schedules to achieve Work life balance.

Customers of this Position

Elite Clientele

Personal/Workplace Banking Clientele

Walk ins

Knowledge; Skills and Experience required for this Role

Job Knowledge

Basic banking processes

Business process

Analyze credit and financial information.

Experience

1 year banking experience in related field

Education

Graduate from an accredited University preferably in Business related course.

Competencies Required for this Role

Delivering Results and Meeting Customer Expectations

Entrepreneurial and Commercial Thinking

Working with People

Relating and Networking

Persuading and Influencing

Achieving Personal Work Goals and Objectives

Deciding and Initiating Action

Planning and Organizing

How to Apply

For more information and job application details, see; SBM Bank Consumer Banking Officer Jobs in Kenya

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