Save the Children Information Technology Officer Jobs in Nigeria
Save the Children Information Technology Officer Jobs in Nigeria
Child SafeguardingLevel 3:the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
Role Purpose
To provide IT support services to the Maiduguri field office staff and visiting staff from other field/country office(s), regularly reporting relevant activities to the BAY area IT coordinator.
S/he will ensure timely resolution of all IT related issues in the Maiduguri office, escalating issues that s/he is not able to resolve to the IT coordinator.
S/he will provide all needed IT services to and act as a part of the SCI Nigeria IT team during an operation request.
Scope of Role:
Reports to: IT Coordinator, BAY States
Staff directly reporting to this post: None
Number of Staff supported: 150
Budget responsibility: None
Key Areas of Accountability
The Information Technology Support officer shall be accountable on the following key areas in Maiduguri field office of Save the Children
International program in Nigeria:
Network Management:
Setup Office IT infrastructure, with support from the IT coordinator
Manage network in Maiduguri field offices
Troubleshooting, ensuring an effective network connection and maintaining the entire local area network installed at the Maiduguri field office
Install, troubleshooting and maintain networked devices e.g., printers, scanners, etc.
Maintain record of the local network, VPN connection and the wide area network installed and terminated in Maiduguri field office
In consultation with the IT Coordinator, ensure that staff visiting from other field offices/country offices, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their stay
Hardware Support:
Configure and install systems and set up new users.
Carry out routine preventive maintenance/checks and troubleshoot problems with assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively
Ensure all IT issues in Maiduguri field office are resolved in a timely manner.
Perform IT hardware inventory update as necessary
Telecommunications Management:
Ensure the Maiduguri field office has a functioning voice network (IP PBX). All devices are functioning and the service is cost effective.
Troubleshooting technical problems with mobile subscriptions and IP Phone.
Ensure radio and satellite equipment is operational.
Ensure satellite phones are working
and SIM cards are activated at all times
Asset Management:
In collaboration with the assets team and the IT coordinator:
Ensure good asset management at the Maiduguri field office through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative support teams
Responsible to make sure that all assets (IT and office equipment) are correctly used
Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment
Skills & Experience
Level of Education - Degree in Computer Science,
Computer Engineering or related disciplines - IT certifications included.
At least 2 years working in a similar position.
Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network
Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
Knowledge of Microsoft Windows operating systems, including Windows 7, Windows 10, and Window 11, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
Excellent organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
Language Requirements - English - Excellent.
Level of IT Expertise Required - Good.
Skills and Behaviours (Our Values in Practice)
How to Apply
For more information and job application details, see; Save the Children Information Technology Officer Jobs in Nigeria
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