Santam Development Manager (Dynamics 365) Jobs in South Africa

Santam Development Manager (Dynamics 365) Jobs in South Africa

Career Opportunity

Santam has a unique opportunity for a Development Manager for the Microsoft Dynamics 365 environment. This platform is being implemented across multiple companies within the Santam Group and 14 business units across more than 1200 users have been rolled on.

Santam has adopted the latest modules of Dynamics 365 and has already implemented 5 of the 12 modules of the platform. The role of the Development Manager is to manage the Delivery and Support teams for this environment. This position supports remote work, but several days per month is office based in Bellville, Cape Town.

Job Description

The D365 Delivery Manager has a comprehensive understanding of the Microsoft Dynamics 365 platform and can manage people. Projects are delivered through predefined delivery teams and for each project the correctly skilled development resources need to be allocated to project teams.

Projects need to be scheduled in such a way to support concurrent development within the same technical environment and system testing and regression testing needs to fit into this schedule in an efficient manner.

The Support and Maintenance Team Leader reports into the Development Manager and management of incident resolution, service level management, escalations and fix deployments are all part of the accountability of the Development Manager. Emergency fixes, incident escalations and root cause analyses are managed by the Development Manager.

This team is located across several cities and two continents, and the Development Manager is comfortable managing remote teams efficiently and effectively.

Primary Responsibility

The D365 Delivery Manager is accountable and/or responsible for the following:

Contribute to the planning of project execution to support concurrency balanced with business demand and prioritization.

Work with Project Managers and Team Leaders for scheduling and allocation of development resources to projects and support teams
Management of the Support and Maintenance Team leader. The Development Manager takes accountability of the operational efficiency of this area with regards to Service Level Management of incidents and change requests, escalations, root cause analyses, and emergency and planned deployments

Involved in management of the project deployments

Accountable for daily health monitoring of the environment

Collaborating through a healthy relationship with the Group Infrastructure teams, Business Demand

managers, Scrum Masters, other IT Development Managers

Ensure stable and performant production environment

Manage performance and development of all direct reports

Assist with the growth on performance, capacity and capability within the team through effective knowledge transfer

Provide training, mentorship and leadership to direct and inspire a high-performance team

Involved in annual budgeting cycles for development team resources, software licenses, TCO etc.

Qualifications, Knowledge and Experience

Qualifications

Relevant B Degree or equivalent workplace experience

5 to 10 years at application development experience, certification in Microsoft products or specifically Dynamics 365 is advantageous

Experience managing technical staff

Experienced in dealing with external suppliers and offshore business partners will be advantageous

Knowledge & Skills

Good understanding of Microsoft Dynamics 365 is necessary, experience in configuration, development, or management of D365 team is advantageous.

Working knowledge of Agile software delivery methods

Agile delivery methods, including Scrum at Scale

Knowledge of DevSecOps, AWS, Azure is advantageous

Excellent decision making & organising skills

Ability to think holistically as well as at a detailed level

Understanding Technology Architecture trends & best practice thinking

Leadership

Human Capital Development

Building networks and good relationships

Analytical and systems thinker

Produce creative solutions to business problems

Perform under pressure

Self-motivator

Challenge current assumptions and beliefs

Motivate others and mentoring others

Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills

Deciding and initiating action

Competencies

Client focus

Cultivates Innovation

Drives Results

Collaborates

Flexibility and adaptability

Competent in problem solving and troubleshooting

Prioritising objectives and planning

IT Data Analysis

Project Oversight

Reporting and Administration

Quality, Compliance and Accreditation

Business Requirements Definition

Technologies

How to Apply

For more information and job application details, see; Santam Development Manager (Dynamics 365) Jobs in South Africa

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