Santam Delivery Partner: Santam Direct Bellville Jobs in South Africa

Santam Delivery Partner: Santam Direct Bellville Jobs in South Africa

Career Opportunity

The Santam Direct team is responsible to provide clients with a direct service for policy sales and maintenance. As Delivery Partner, this role will participate in direction-setting, coordination, and implementation of the Direct business strategy with regards to Digital and Technology enablement, managing the demand from the business and be the interface between the development teams in Santam’s IT department (BITS) and business.

This will include the prioritization of initiatives, ensuring the appropriate funding is secured, acting as a trusted advisor to business and proactively recommending solutions that will support the business unit to operate more efficiently or drive growth.

Job Description

Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on business process, digital and technology offerings and practices

Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimal solutions and supporting practices are implemented across stakeholder groups

Stay informed and continuously improve understanding and knowledge of what the internal platforms offer as well as the future roadmap and opportunities for each, in order to provide advice to stakeholders as well as identify technical enablers that may be involved when a new initiative is conceptualized

Maintain information to track and monitor progress across Direct business initiatives

Regularly scan the market for latest developments in the insurance industry as well as similar direct players in other industries and advise on new business opportunities

Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders

Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam

Responsible for managing the business demand for a wide range of solutions and services to be prioritised and included in the Direct portfolio and roadmap and evolve the Direct business portfolio with the CPO/PO

Be aware of the demand and priorities across the larger Santam portfolio and identify how interdependencies may impact the Direct demand list and priorities, or to identify where reuse of functionality may be beneficial to Direct

Facilitate and remove business delivery impediments and continuously increase user satisfaction and client experience through driving adoption and utilisation of implemented solutions

Be consulted for input on Direct strategy, priorities and roadmap, and be informed of, digital and other technology solutions and applications in the business units that may be beneficial to Direct

Share knowledge, resources and practices with team and stakeholders during formal and informal interaction to enable up-skilling in the organization

Obtain buy-in for developing new and/or enhanced solutions (e.g., operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations and ensure that all tools and resources are in place to drive successful implementation and adoption by the business

Actively drive the agile way of working, based on the Santam scaled agile framework e.g. involve correct role players in inception to support backlog creation

Support the business units in their adoption of agile ways of working and maintain close relationships with the product owners in the business

Actively participate and contribute to the community of Delivery Partners in BITS (Business Information Technology Services)

Manage conflict from time to time between Direct vs Intermediated business priorities, and identify synergies and opportunities across

Primary Responsibilities

The Santam Direct Delivery Partner will provide the following key services:

Portfolio Consulting:

Support portfolio alignment and prioritisation with strategy / business objectives

Facilitate development of future initiative roadmap in support of the business strategy/objectives

Facilitate concept designs across individual business units

Support and assist in

preparing business cases with product owners or other relevant stakeholders in the business units
Initiate projects and assist contracting of appropriate resources

Be involved and/or consulted in pre-inception and inception phases of projects to ensure business requirements are well understood by the development teams

Support estimate formulation and securing of appropriate funding

Solution Delivery:

Work with platform Delivery Partners to ensure appropriateness and completeness of solutions (meeting business requirements)

Ensure project/scope alignment with business case / business objectives

Support appropriate governance (appropriate Steerco and relevant forums)

Support change management and give input to approach and strategy to ensure adoption

Build strong partnerships with business owners, product owners, project managers, other IT development managers

Support and assist with BU Portfolio budget

Business Readiness & Benefits Realisation:

Support transition of project to operations/BAU and ensure business stakeholders are comfortable to sign-off and adopt the deliverables

Provide support required to embed new and changed processes and solutions to become BAU

Support benefits realisation & monitoring

Qualifications, Knowledge and Experience

Bachelor’s Degree preferred with applicable major (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Math)

3+ years’ experience in a contact centre environment with an understanding of productivity and efficiency measures

Strong Management and consulting or experience will be advantageous

Consulting experience will be advantageous

Experienced in dealing with external suppliers and offshore business partners will be advantageous

Programming background as well as solid understanding of SDLC will be advantageous

Experience in working with multiple projects and different stages of its life cycle simultaneously, as well as large multi-year projects with its budgets and estimations, in a corporate environment will be advantageous

Solid experience in dealing with customers at various levels, including C-level

Knowledge

Knowledge of Digital and technology solutions, operating model design and digital transformation concepts

Strong project management skills

Sound business acumen

Understand the senior leaders’ agenda and provide trusted advice and suggestions to support the business strategy

Working knowledge in portfolio/programme/project management methods and tools such as Agile.

Skills

Outstanding influencing and negotiating skills.

Ability to influence thinking at an executive and senior management level

Excellent decision making & organising skills
Persuasive with excellent oral & written communication skills: concise, impactful and appropriate with good track record

Strategic thinker who can also work at detail level

Ability to understand and interpret business strategy from definition into execution; (think holistically as well as at a detailed level)

Strong analytical, interpretative, and problem-solving skills: creative analytical thinking, systems thinking, planning, challenging assumptions, turning concepts and big picture into detailed actions and targets and ability to look across the business to identify opportunities

Behavioral characteristics: ethics, listening, trustworthiness, ability to execute, energetic, proactive, and positive thinking

Interaction skills: facilitation, mentoring, leadership and influencing, negotiation, teamwork, and building relationships

Be comfortable engaging with senior stakeholders and executives.

Produce creative solutions to business problems

Performs under pressure

Self-motivator

Challenge current assumptions and beliefs

Communicate complex concepts in an easy-to-understand manner

Strong conflict handling skills

Organized and methodical

Competencies

Collaborative

Client focused

Results oriented

Flexible and adaptable

Cultivates innovation

Decisive and initiate action

Leadership

Human Capital Development

Build networks and good relationships

Enterprising and thinks commercially

How to Apply

For more information and job application details, see; Santam Delivery Partner: Santam Direct Bellville Jobs in South Africa

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