Santam Claims Information Support Analyst Jobs in South Africa

Santam Claims Information Support Analyst Jobs in South Africa

About the Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

Career Opportunity

A position has become available at Santam Claims Business Support Department for the Junior Support Information Analyst, who is based in Gauteng.
The successful candidate will function as a client’s advisor and foremost BI developer of visual analytics and master of visualization and information reporting design.

To connect to various data sets and create actionable visualizations for end users to rely on for their day-to-day business and Management decisions. The technical and analytical expertise of this role will nurture customers to drive adoption.

Job Description

The purpose of this position is to:

Develop and deliver uniform Qlik and BI applications, leveraging industry best practices using all BI tools within Santam, including but not limited to Qlik-, Business Objects, Cognos, Programming languages

Analyse customer requirements and develop proposals of information solutions.

Communicating via various platforms with customers assisting and guiding them through the design, development, implementation and deployment process of Qlik/BI applications.

Support Information Specialist in ensuring that the information principles such as consistency and standardization are enforced in all Bi solutions

Training of information consumers

Link analytically obtained information from various sources to solve problems.

Key Responsibilities

Business Information Planning

Assist Information Manager (IM) in Prioritization of BISS and Business to BITS Information projects

Assist IM in driving data quality improvement in the BISS domain.

Assist IM in providing strategic information needs of the Business Units

Management reporting

Support business with new Information requirement as well as support them with Information related incidents

Develop and deliver a consistent and uniform product or service to the Business Units

Liaison with external parties

Responsible for ensuring the execution of corrective actions and on-going compliance specifications to the business/internal stakeholders

Insights

Providing onsite customer mentoring and professional services.

Pro-actively identify and communicate more efficient ways to perform analysis to the business.

Involvement in

engagement with stakeholders to understand their business challenges and advise on practical BI solutions

Support Information Manager in ensuring that the information principles such as consistency and standardization are enforced in all BI solutions

Governance

Setting up and maintaining controls, create service-related forms and documentation

Maintaining Jira & Confluence governance documents and standards

Maintain service standards, reporting procedures, statutory compliance

Data Strategy

Unified Qlik and Business Support SFTP sites

Access and maintenance of Information solutions

Alignment with BITS data strategy

Centralised reporting in Business Information Self Service by Drive self-service principles with the operational business

Qualification and Experience

Diploma in Information Systems/ Business Analysis

Qlik- ,Business Objects, Cognos certified

Certified in Programming Languages i.e SQL / Java etc

3- 5 years’ practical experience in creating BI solutions using Qlik-, BO, Cognos, SQL

Experience with INPrinting preferred

Experience in BI analysis, business analysis or related field

Experience in understanding database structure and data extraction principle.

Experience of other BI tools is preferred.

Source code versioning/control systems, code branching and merging practices.

BI systems thinking

Competencies

Cultivates innovation

Analytical thinking

Collaborates

Client focus

Flexibility and adaptability

Drives results

Skills

A working knowledge of data visualization tools (eg. Qlik, BO)

Strong programming skills ( SQL essential, Python and/or R highly desirable, Spark, Java )

High degree of self-management, displaying an organised and measured approach to the workload and the clients

Strong problem solving and analytical skills

Excellent interpersonal, networking and relationship management skills

Exceptional client service orientation

Ability to work under pressure with appropriate prioritisation skills

Creativity and ability to innovate and find new solutions to new challenges

Results-orientated and deadline driven

Attention to detail

Ability to influence

Proficiency in MS Excel, MS Word and MS PowerPoint

Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills – both verbal and written.

Aptitude, interest, and self-motivation to continually learn new tools and techniques.

How to Apply

For more information and job application details, see; Santam Claims Information Support Analyst Jobs in South Africa

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