Samasource Quality Analyst Jobs in Uganda

About the Job

In preparation for Samasource?s next phase of growth, we are searching for a seasoned Quality Analyst.

This role will be responsible for quality scores S/he will assist the Training and Quality Manager in setting quality standards across the Samasource workstreams. You will serve as a key partner to the Quality Manager and reporting directly to this role.

Key Responsibilities

Analyze Associates? work output against guidelines/standards and provide feedback

Identify Associates' strengths and Weaknesses.

Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.

Compile and send daily, weekly, and monthly quality reports and send them to the Quality Manager and other relevant stakeholders.

Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.

Keep an up-to-date record of individual Associates' quality performance for use in performance reviews.

Participate in team briefings to provide the QA objective and also sit in calibration sessions.

Coach and give feedback to Associates.

Minimum Qualifications

Uganda Advanced

Certificate of Education or it's equivalent.

1-2 years? work experience in a contact center environment.

Experience in both data accounts will be advantageous.

Great attention to detail and feedback skills.

Excellent communication skills in English (reading, writing, and speaking).

Planning and organizing skills

Reporting and analysis skills

Strong interpersonal skills.

Conflict prevention and resolution skills.

Fully computer literate on MS programs essential

Preferred Qualifications

Uganda Advanced Certificate of Education or its equivalent.

1-2 years? work experience in a contact center environment.

Experience in both data accounts will be advantageous.

How to Apply

For more information and job application details, see; Samasource Quality Analyst Jobs in Uganda

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