Safaricom Senior Officer - Fraud Detection & Analytics Jobs in Kenya
Safaricom Senior Officer - Fraud Detection & Analytics Jobs in Kenya
We are pleased to announce the following vacancy in Senior Officer – Fraud Detection & Analytics. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager – Fraud Detection & Analytics, the Senior Fraud Officer is responsible for carrying out Fraud Reviews/ Forensic Audits, close alarms and alerts; and manage customers, business partners and internal fraud issues.
Key Responsibilities
Proactively conduct Fraud Reviews/ Forensic Audits in critical or high fraud risk areas across the business;
Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour;
Analyse and close alarms and alerts generated through detection systems and provide user feedback on optimization of alarm rules to improve detection;
Management & closure of Fraud related escalations from customer facing functions in the business. Support projects and initiatives are aimed at improving customer experience
QUALIFICATIONS
Qualifications
Bachelor's degree in IT or Business-related discipline;
Certification in a fraud related discipline, in particular A Certified Fraud Examiner (CFE);
Proven hands on fraud experience in a financial environment with knowledge of GSM network;
A Conceptual thinker able to work independently, with ability to wade through data and arrive at conclusions
Good communication skills - written and verbal - to succinctly present findings and communicate with a variety business partners;
Good knowledge of mobile network operator’s business models and processes.
For more information and application details see;Safaricom Senior Officer - Fraud Detection & Analytics Jobs in Kenya
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