Safaricom Regional Route to Customer Development Lead - Jobs in Kenya
Safaricom Regional Route to Customer Development Lead - Jobs in Kenya
We are pleased to announce the following vacancy of Regional Route To Customer Development Lead within the Channels & Distribution Division that will be located in Greater Western and Nairobi. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the RTC Transformation Lead, the position holder will drive RTC strategy across Safaricom value chain by building a world class route to customer system. This is a commercial position aimed at building RTC development knowledge and awareness within the salesforce as well as with key stakeholders, to drive customer loyalty and demand
Responsibilities
Create advantaged Route to Customer in all Regions, focusing on salesforce effectiveness, distributor management, advantaged trade terms, commercial plans and demand forecasting
Ensure execution of our customer and consumer programmes and therefore transform Route to Customer in order to establish this as an area of competitive advantage to ensure we win now and in the future
Develop a proper RTC leveraging on our distribution channel and propose deliverable actions, plans and initiatives to accelerate growth
Own, develop and drive the relationships and the commercial agenda through influencing customers
Gather insights on prevailing market dynamics to grow numeric distribution
Implement tactical and strategic plans to beat competition
Implement distributor operational effectiveness to required standards
Reviewing distributor performance to gain insights and target impactful activities with desired Return on Investment (ROI)
Drive contact with Regional Safaricom distributors. Hold regular
business reviews with key distributors focusing on growth drivers
Develop and implement a Capability training program for the Distributor Leadership Team in conjunction with Commercial Ops, Finance, HR, etc.
Initiate and take leadership in implementing motivating incentives to the distributor/partner teams to support new route to market
Build productive working relationships with customers (Internal and external) and regional sales team
Qualifications
A Bachelor’s degree in a relevant field
At least 6 years management experience in a FMCG with experience across commercial and other functions
Demonstratable experience in managing distributors/partners in an assigned jurisdiction
Demonstratable experience in developing and implementing Joint Business Plans (JBPs) with partners
Strong track record in People Management and delivery in in a matrix organization
Experience in developing and implementing capability programs for partners
Developing and maintaining relationships with clients, external suppliers and commercial partners
Well-developed commercial awareness and customer focus
Deep analytical and critical thinking skills
Effective communication and presentation skills
Negotiation and influencing
How to apply
For more information and job application details, see; Safaricom Regional Route to Customer Development Lead Jobs in Kenya
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