Safaricom Operational Excellence Analyst Jobs in Kenya

Safaricom Operational Excellence Analyst Jobs in Kenya

Department Description

We are pleased to announce the vacancy of an Operational Excellence Analyst the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager – Operational Excellence, the position holder will be responsible for reporting on the performance on all the defined operational processes for Technology Departments and driving process compliance through engagements with the respective service owners.

Responsibilities

Engage the respective service owners to ensure excellence in operations and service delivery.

Prepare daily, weekly and monthly reports on the various domains as per the defined process categories and KPIs.

Ensure information is collected from the correct data sources.

Track compliance action items on BCP, Backup, Version management, SLM, Availability Management and Knowledge Management

Review and automate reports/dashboards through own initiative or based on user requirements.

Interact with service owners on initiatives for continuous service improvement.

Document the Operational Excellence work instructions, policy and processes.

Design report layouts to achieve simplicity and visualization for the captured requirements.

Ensure that customer SLA's exist and are

kept up to date.

Ensure proper SLA's are configured on the service management suite.

Report to the various internal customers on technology service delivery.

Conduct customer satisfaction surveys for the internal customers.

Qualifications

Degree in IT or Computer Science or Telecommunications or Technical Related Field;

Experience in Data Analytics

Experience in SQL, Python scripting and Power BI

Experience in Process Governance especially using ITIL Framework.

Agile and Scrum certified

Attention to details and analytical thinking.

Excellent communication, presentation and interpersonal skills

Certifications – ITIL Foundation; CCNA; ITIL Intermediate courses and Data Analytics are an added advantage.

How to Apply

For more information and job application details, see; Safaricom Operational Excellence Analyst Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!