Safaricom M-Pesa Africa – Service Operations Manager Jobs in Kenya
Safaricom M-Pesa Africa – Service Operations Manager Jobs in Kenya
Role DescriptionThe M-PESA Operations Manager will have a unique insight into the development of an essential product and connect with people who are considered ‘unbanked’ and living on the bare minimum, to help lift themselves out of poverty. The successful candidate should be passionate about shaping the product, its operations, and ultimately the life-changing benefits it delivers to customers.
You will be joining a collaborative team that works tirelessly to achieve these common goals.
This opportunity will develop your career in Service Management – including contractual negotiation & management, offshore support, interaction with senior stakeholders who are customers in the markets (CTO/CIO and Heads of) – all whilst working within the team that design and develop the product.
Key Role Responsibilities
Delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Managing the local market operational relationships
3rd Party supplier Operational Management
Internal Operations Liaison within Vodafone
Group Technology
Continuous Service Improvement (CSI) opportunities
Developing improvement plans and training the local market in best operational practices
Overseeing Capacity planning
Assisting with Budget forecasting
Supporting Delivery and Project activity with operational experience, acceptance into BAU, training, and process adherence
Influencing product development with real-world Operational experience and local market knowledge
Qualifications
Apply if you have:
Bachelor’s degree, a Master’s degree in a related field preferred
At least 3+ years of professional experience in M-Pesa Operations Management.
ITIL Foundation is a must
Experience managing OLTP Environments
Global / cultural management and awareness
We are happy if you have:
Experience in banking or finance Operations Management
OLTP architecture knowledge
Project planning and delivery skills and budget management
Advanced ITIL qualification
What you can expect from us:
We believe
in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.
Note to Applicants
As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.
An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email).
This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1-year-old) -
Applicable to Kenyans Only
Scanned copy of certificate from Credit
Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of your National ID / Passport-Legal Form of Identification
How to Apply
For more information and job application details, see; Safaricom M-Pesa Africa – Service Operations Manager Jobs in Kenya
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