Safaricom M-pesa Africa - Digital Workspace Engineer Jobs in Kenya

Safaricom M-pesa Africa - Digital Workspace Engineer Jobs in Kenya

About M-Pesa Africa

M-Pesa is a pioneering Fintech business and global market leader in Mobile Money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer over 50 million active customers Financial Services, Enterprise, Merchant, and Retail Solutions. We are proud of our work in enabling the digital economy in our markets and in driving Financial Inclusion.

M-Pesa Africa is currently supporting 6 markets and scaling with a mission to build ONE M-Pesa, the largest Fintech and digital ecosystem in Africa by the year 2025.

Role Description

The successful candidate will be responsible for providing IT support and ensuring service requests from internal users are fulfilled within defined OLAs and SLAs. They will also implement continuous improvement of IT services to MPA staff.

What You Will Be Doing

Rolling out and supporting MPA Office 365 services;

Automating Workspace support services to ease support activities;

Addressing and delivering requested services and assisting with general information or customer complaints within defined timelines;

Performing root cause analysis of reported service requests and incidents;

Managing escalations from customers and ensuring feedback is provided within defined timelines;

Providing performance reports and identifying gaps aimed at improving services;

Monitoring, analyzing, and driving resolution of incidents for the IT environment;

Liaising with other support teams e.g. Networks to resolve related IT issues;

Supporting the implementation of the Managed Security Services strategy and roadmap;

Participating actively in cyber security events and trade shows,

reporting and presentations.

Skills and Competencies you Require for the Role

Bachelor's degree in Computer Science or Information Technology related course;

Work experience of 2 to 3 years in a Service Desk or End User Support environment;

ITIL Foundation Certification.

Knowledge in Microsoft Collaboration Technologies such as O365, Azure AD, Exchange Online;

Experience in Network administration;

Qualifications

Apply if you have:

Bachelor’s Degree in Computer Science or an IT related course.

At least 2 of years proven experience in a Service Desk or End User Support environment

ITIL Foundation Certification;

Knowledge in Microsoft Collaboration Technologies such as O365, Azure AD, Exchange Online;

Experience in Network administration.

What You Can Expect From Us

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

How to Apply

For more information and job application details, see; Safaricom M-pesa Africa - Digital Workspace Engineer Jobs in Kenya

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