Safaricom Manager, Service Operations Jobs in Kenya
Safaricom Manager, Service Operations Jobs in Kenya
We are pleased to announce the vacancy for Service Operations Manager within Mobile Payment Solutions in M-PESA Africa.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager Service Operations, the role of the Operations Manager is to govern the service deployed across a subset of Vodafone Markets. will be expected to report to The Senior Service Operations Manager on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service.
During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
Job Responsibilities
During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Managing the local market operational relationships
3rd Party supplier Operational Management
Understand the process and procedures of all parties to ensure that they align with the overall goals and operational aims
of the MPS team.
Internal Operations Liaison within Vodafone Group Technology
Continuous Service Improvement (CSI) opportunities
Developing improvement plans and training the local market in best operational practices
Overseeing Capacity planning
Assisting with Budget forecasting
Supporting Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence
Influencing product development with real-world Operational experience and local market knowledge
Qualifications
Job Requirements
Experience Managing OLTP Environments
At least 5 years’ experience in Operations Management within Technology
Global / cultural management and awareness
Experience in banking or finance will be an added advantage
OLTP architecture knowledge is advantageous
Project planning and delivery skills and budget management
ITIL qualification is also an added advantage
How to Apply
For more information and job application details, see; Safaricom Manager, Service Operations Jobs in Kenya
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