Safaricom Kenya M-pesa Africa - Principal Digital Manager - Jobs in Kenya

Safaricom Kenya M-pesa Africa - Principal Digital Manager - Jobs in Kenya

About M-Pesa Africa
M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa Africa is currently supporting 6 markets and scaling with a mission to build a ONE M-Pesa, the largest FinTech and digital ecosystem in Africa by 2025.

Our Culture Pillars: Customer Focus; Innovation; Experiment & Be bold; Teamwork

Role Description
Your responsibilities will include championing the digital transformation of M-Pesa as we prepare for millions of our customers and merchants to transition from feature phones to smartphones. This includes bringing the voice of the customer, industry trends and design thinking to the M-Pesa app and actively engaging and influencing key internal and external stakeholders. You will be the “linchpin” between the engineering teams and the business.


What you will be doing

Champion App Product Strategy & Execution:

Own the vision for the consumer fintech app across 7 Markets;

Lead 80+ people across Engineering, UX and Product to achieve product delivery;

Drive the roadmap, incorporate industry and customer research to create a transformative product;

Be a customer advocate, drive superior customer experience via UI/UX, define customer journeys based on customer need, define acceptance criteria for every customer journey;

Master product backlog: prioritize for business impact and superior customer experience;

Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.


Spearhead Partnerships to Drive Innovation:

Define partnership strategy for the app including on loyalty and rewards to drive engagement;

Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting across 7 markets.


Build "trusted advisor" relationship with business leaders across M-Pesa markets

Co-develop launch and go to market plans with local product managers to drive uptake and engagement;

Offer strategic support on the digital strategy and business case;

Drive commercial rationalisation of the service roadmaps balancing requirements from multiple markets.


Competencies and Behaviours you require for the role

Strong knowledge of mobile money, fintech and financial services;

Experience with emerging market consumers, and multicultural sensitivity;

Keen understanding of digital product lifecycle & software/mobile development;

Experience with Agile/Lean management;

Analytical bent of mind, structured thinker with strong business acumen;

Results-driven self-starter;

Solid influencing and negotiation

skills.


Apply if you have:

Over 8 years of professional experience with at least 5 years of digital product management at a fintech, bank or other relevant digital business

Strong knowledge of mobile money, fintech and financial services

Bachelor’s degree required, a Master’s degree in a related field preferred

Certification in Scaled Agile Framework

Contagious passion for, and commitment to driving mobile money growth and innovation

Willingness to travel frequently


What you can expect from us:

We believe in a fair and robust interview process

We have a robust flexible total reward scheme

Dedicated support and mentoring/coaching

Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.


Note to Applicants

As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.

Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only

Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only

Scanned copy of University Certificate

Scanned copy of your National ID / Passport-Legal Form of Identification


How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your updated resume.

Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.


For more information and job application details, see; Safaricom Kenya M-pesa Africa - Principal Digital Manager Jobs in Kenya

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