Safaricom Job Openings in Kenya

11. Safaricom Customer Support Executive Jobs in Kenya

Reporting to the Senior Manager – Segments, the position holder will deliver direct support to Agribusiness clients signing up for the Connected Farmer solution, the Client Support Executive will work closely with the Agribusiness segment, Business partners, Agribusinesses and farmers.

S/he will be responsible for effective solutions roll out to targeted agribusiness clients in line with KPIs identified as success criteria.

S/he will be responsible for work planning; mobilization and re-training of solution users and offering follow up support. Additionally, s/he will monitor impact/effectiveness at the individual user level and help them on-board their farmers to the system.

The Client Support Executive will also be required to provide regular reports on the progress of the program activities. Identification, tracking and delivery of success criteria in line with the Agribusiness’s objectives and CFA expectations.

Job Responsibilities

Client Solution Roll out Support

Act as liaison between CFA and client companies / Agribusinesses ensuring requirements for solution roll out are gathered and in the correct format. This requirement will include but not be limited to Farmer Data sets; users contact details.

Participate in the deployment of CFA solution interface focusing on usability and compliance in relation to the Product Definition Document.

Coordinate the solution roll-out activities to the client/agribusinesses and escalate any challenges experienced while using the system to the team.

Document successes and challenges from Client companies/Agribusiness in rolling-out CFA solution as well as lessons learnt and best practices in pilot roll out.

Capacity Building Support

Support the Business in executing capacity building activities

Support business in organizing capacity building forums for Agribusinesses and farmer activation forums

Support the Business in monitoring and reporting

Capacity building initiatives

Drive for results – Learning, M&E system operational

In collaboration with the Agribusiness identify CFA success criteria and metrics (KPIs)

Drive for the achievement of the KPIs in collaboration with the Agribusiness and highlight possible risks

Document successes and challenges from Client companies/Agribusiness in achievement of KPIs

Maintain an updated electronic and manual reports of the Client Solution Roll out progress using CFA predefined tools

Client Workshops logistics

Support the trainings with the Client companies in liaison with the Business.

Compile

training reports as required

Requirements for the Job

Must have technical / professional qualifications:
Degree holder in business related/Information Technology or Agribusiness field.

Good understanding of mobile technology applications.

Good training delivery and reporting skills

Good interpersonal and communication skills

Key performance indicators:

Achievement of 100% solution adoption by Agribusiness

Maintenance of product Client suggested improvements logs

Note: This is a 6 months contract position

How To Apply

For more information and job application details, see; Safaricom Customer Support Executive Jobs in Kenya

12. Safaricom Content Manager Jobs in Kenya

Reporting to the HOD-E-Commerce, the position holder will own & implement the content strategy for our e-commerce website. The Content Manager is responsible for end to end of the products & categories on the Safaricom e-commerce website & consistently ensures movement of products.

Job Responsibilities

Develop & Ensure all products & categories are kept up to date & displayed in line with the e-commerce brand guidelines

Continually update the e-commerce platform with new products & descriptions

Ensure achievement 100% product description accuracy & display.

Liaise between PR for content marketing materials to create traffic to the site

Liaise with marketing/internet marketing on strategies to market to the various consumer segments visiting/purchasing online

Ensure consistent movement of products across the platform.

Requirements

Degree in a Business related field

Post graduate certification in Marketing will be an added advantage

Experience in WordPress or content management system, 3 years hands-on experience on managing e-commerce websites

Solid experience of how to structure & optimize content for web

Attention to detail

How To Apply

For more information and job application details, see; Safaricom Content Manager Jobs in Kenya

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