Safaricom Enterprise Integration & BPM Support Engineer Jobs in Kenya

Safaricom Enterprise Integration & BPM Support Engineer Jobs in Kenya

Department Description

We are pleased to announce the vacancy of an Enterprise Integration & BPM Support Engineer within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Enterprise Integration & BPM Support Lead, the position holder will be responsible for support, administration, service provisioning and availability of Enterprise Integration services, related automated business processes and order management framework. This includes L2/L3 support and ensuring operational efficiency for all the services under the domain in accordance with ITIL, ISO and other agreed measures of excellence.

Responsibilities

Design, build, and troubleshooting data storage, RAID, disk volume management, backup, and disaster recovery.

2nd /3rd line technical Support: – Support defined domain areas by ensuring all related services and products are operationally optimal. This includes tasks assignment and KPI monitoring.

Service availability and monitoring: – Monitor data and service availability for all Enterprise Integration services, business process automation tools & services and order management. This includes ensuring that the set KPIs are met.

Incidents and problem management: – Provide expert management of Incidents, root cause analysis, management of problems and closure of recurring incidents related to the responsible domains. E.g., TIBCO services, SOA services, Order services and BPM. This should be within the defined ITIL, ISO and other acceptable guidelines

Coordination and follow up: – Coordination within the team, at crossfunctional level and suppliers to ensure synergy is achieved and timelines are met in all team objectives. This includes monitoring the supplier SLAs.

Testing and Quality management: – Work hand in hand with the delivery teams to ensure services and products transitioned to production are of optimal quality. This includes non-functional quality elements e.g., capacity management, load test, security and other elements.

Reporting: – Maintain reports on SLA, OLAs, Vendor performance, support trends and other relevant KPIs.

Research and development: – Participate in research and development including adoption of new ways of managing operations e.g. Machine learning, proactive monitoring, CI/CD and other emerging technologies.

Leadership

Participate in stakeholder engagement to ensure their services delivery needs are catered for. This will involve close working with the business engagement team.

Participate in team mentorship to ensure optimal performance.

Engage the various business units’ stakeholders

to ensure continual service improvement incorporation as per provided feedback.

Participate in service redesign and enhancement discussions.

Research and development: – Take part in research and development including adoption of current ways of managing integration, development, and delivery. E.g., agile delivery, scrum methodologies, DevSecOps, and other emerging methodologies.

Support

Working with planning and delivery teams to deliver enhancements as well as fix bugs for already deployed solutions as per ITIL & ISO guidelines.

Support onboarding of all integration services to Dynatrace, Splunk and any other monitoring tool.

Lead and support the adoption of Machine learning and AIOPs initiatives within the Integration space.

Qualifications

University Degree in Computer Science or related technical field.

Certification or training in database administration and application
development. E.g. oracle, mysql, PL/SQL, or other no-sql databases.

ITIL or ISO training and certification
Training and advanced Experience in HTML5, Java, RSS, webserver technologies, scripting and MySQL.

Certification or training in TIBCO technologies, Oracle SOA, TIBCO FOS
(or any order management framework), Oracle or TIBCO BPM.

Certification or training in architecture or business analysis is an added
advantage.

Red hat OpenShift/Kubernetes certification or training is an added
advantage.

5 years’ experience in a networked and dynamic IT environment at least 3 of those should be as a senior software developer or architecture role.

5 years Software development with a bias in middleware and application server platforms skills like Tibco, Mule soft , oracle SOA,
Jboss, WebLogic, WebSphere, Glassfish, Java ,Tomcat EE & scripting skills.

Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other commercial.

Knowledge and experience with No-SQL, Big Table/Columnar data systems, parallel data processing, Software as a Service added advantage

Knowledge and experience with containerized environments (Redhat OpenShift, Kubernetes etc) desired

How to Apply

For more information and job application details, see; Safaricom Enterprise Integration & BPM Support Engineer Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!