Safaricom Digital Channels Tribe Lead Jobs in Kenya

Safaricom Digital Channels Tribe Lead Jobs in Kenya

We are pleased to announce the following opportunity within the Consumer Business Unit.

In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.

Reporting to the Director-Consumer Business Unit, the position holder will provide leadership to the Tribe and coordinate between Product Owners, Squads and other Tribes to ensure the direction of the Tribe’s targets, KPIs and the business goals (e.g. P&L, NPS, market share, systems availability) are clear.

With end-to-end ownership of the business outcomes and user journeys delivered by the scoped Product/Service Owners, the Tribe Lead will work with wider business stakeholders and lead a Tribe.

Key Responsibilities

Strengthen the Agile Way of Working as a role model.

The primary responsibility of this role is to facilitate, support and motivate your Tribe members

Create and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication

Deliver digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys

Digital channel performance & optimizations (e.g. mob/web development)

Digital operations and non-journey content development and campaigns

Oversee and steer digital transformation progress and KPIs

Define the digital channels vision and execution the digital channels roadmap

Support other tribes in seamless integration of their digital solutions in relevant digital channels

Create and maintain products and services related to Lifestyle, Web & Mobile App
Own (build, maintain and support) all client journeys related to Security, Identity & Access

Management and continuously upgrade them
Commercialize the Web and APP channels

Qualifications

A BSc or Business Degree from a recognized university

Over 8-10 years leadership experience in a Technology/IT organization

Proven ability of developing and delivering highly engaging and commercially viable digital experiences

Certified as Coach or as an Agile Leader with experience in either of two

Knowledgeable in Human Centered & Service Design Methodologies

Solid management experience and track record in motivating and building strong teams

Proven ability to

build consensus and work effectively within a cross-departmental team
Note to Applicants

As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.

If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.

Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only

Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only

Scanned copy of University Certificate or letter from the University requesting for internship

Scanned copy of your National ID / Passport-Legal Form of Identification

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on our recruitment portal and then Click on the apply button. Remember to attach your resume.

Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.

Interested and qualified candidates should apply online by 5th September 2019

For more information and job application details, see; Safaricom Digital Channels Tribe Lead Jobs in Kenya

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