Safaricom Credit Controller - Onboarding & Governance (Payments Allocation & Customer Billing) Jobs in Kenya

Safaricom Credit Controller - Onboarding & Governance (Payments Allocation & Customer Billing) Jobs in Kenya

Job Description

We are pleased to announce the following vacancy for Credit Controller- Onboarding & Governance( Payments allocation & Customer Billing) within Finance. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Senior Manager – Credit & Collections, the role holder will;

Ensure timely allocations of customer payments, administration of customer accounts changes and response to queries by proper coordination while delivering best standards to achieve customer retention.

To achieve customer obsession through billing & bill dispatch management to customers within the SLA.

To ensure Milestone processes are adhered to, well planned and executed to enhance consistency in collections and account management.

Ensure timely post pay query resolutions and feedback for CnC email folder and Ebill escalations folder as stipulated by the SLA.

Enhance Robust reporting and tracking of all departmental queries with a view to track and reduce month on month.

Ensure monthly review of customers contact details to ensure receipt of bills and communication to the customers.

Detailed Description

Daily management of Payments allocations to ensure Accuracy and completeness on allocations of the VIP ledger.

Timely monitoring of accounts in collections in ensuring that they are reconnected once the payment is allocated.

Weekly reviews with the debt management team in ensuring all corporate payments remittances are provided.

Monthly Review of the payment allocation process and plan out efficient way for the next month.

Timely query resolutions for CnC email folders and Ebill folder through bill dispatch feedback to ensure closure and reduction of debt.

To champion the exercise of email sourcing through interactions & customer engagement in order to improve the e-bill solution uptake for EBU & CBU post pay customers.

Coordination of departmental milestones executions hand in hand with all the account managers to enhance collections consistency

Co-ordination and communication & administration of Letters received to the Department.

Coordination of the

post pay terminations/ retention and churn.

Enhance the billing and bill dispatch process end to end to timely delivery of bills to customers

Enhance continuous sourcing and update of emails from customers to ensure consistent accuracy on bills dispatched

Analyze the churn reports trend analysis for effective decision making within the business

Ensure all credit notes raised to the assigned LOBs have been fully signed and posted and allocated by receipting team.

Partnership with enterprise and consumer business units for effective preparedness in resolution of all issues within 4 hours SLA and feedback to customers to ensure that every experience with us is memorable

To continually participate on Post pay stakeholders trainings and process reviews.

Preparations of sectional reports and audit Schedules.

Ensure completion of reports within the set timelines portfolio management.

Daily handling Customers queries through Letters, Emails to credit, telephone calls, walk in customers, Siebel Activities and Service requests (SRs)

To ensure expedient management of customer queries on Ebill folder feedback in 4hrs turnaround time.

Preparation of weekly/Monthly reports and schedules.

Trend analysis reporting on the ebill folder.

Coordination of Bill printing and dispatch by the Outsourced agent to ensure the set SLA and quality checks are continuously identified and reviewed the Safaricom Way.

Qualifications

First Degree in a business discipline or social sciences

Diploma in Credit Management

Five years hands on experience in credit management

High Resilience and have impeccable character

How to Apply

For more information and job application details, see; Safaricom Credit Controller - Onboarding & Governance (Payments Allocation & Customer Billing) Jobs in Kenya

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