SACCO Jobs in Kenya

SACCO Head of Operations Jobs in Kenya


Duties & Responsibilities

  • To directly manage and develop all Branch Managers of the SACCO.
  • Act as functional liaison for operational activities between Branches/Satellites and all operational support
    departments at Head Office.
  • Assist in the development, implementation and monitoring of policies, procedures and operational projects
    within branches and satellites.
  • Participate in the development, implementation and tracking of branch operational plans necessary to meet
    SACCO objectives.
  • Conduct periodic branch operational audits (Surprise checks) to ensure adherence to policy and procedure.
  • Ensure achievement of acceptable audit ratings and adherence to SACCO and SASRA procedures in all
    branches and satellites.
  • Assist in the coordination of branch openings, closings, relocations and reductions in branch services.
  • Ensure achievement and maintenance of high customer service standards and customer service levels within
    the framework of “going the extra mile” but not to the detriment of the society at the branches and
    satellites.
  • Work collaboratively with relevant departments to support and implement new initiatives in branches and
    satellites.
  • Develop and monitor performance dashboards for all branches and satellites for performance management.
  • Conduct periodic branch meetings, coaching sessions and performance evaluations.
  • Exercise due diligence in operations on Know your customer (KYC) to prevent and detect frauds and
    forgeries.
  • Ensure credit management and credit operations at the branches are fully compliant to the SACCO credit
    policy and procedures.
  • Prepare timely reports for the branches/satellites and submit to the C.E.O. for evaluation and action and as
    well review all branch reports and ensure action is taken for any exceptions identified.
  • Review the performance for all branches on a weekly basis and develop short term action plans with the
    branch managers to ensure that all overall Balanced Scorecard KPIs are met.
  • Prepare and submit timely work plans for branches to the CEO.
  • In collaboration with the HR Department, develop and implement a succession planning program for the
    branch to facilitate continuity and availability of required skills
    and competencies to meet the needs of the
    branch. Should also mentor branch staff continuously, build team spirit and implement measures that
    ensure optimal performance of the staff.
  • Maintain and present a professional image of SACCO and the business unit within the market place
    (grooming, punctuality, customer communication, customer contacts).
  • Establish and monitor activity performance reports from all Branches.

    Person Spesifications

  • Professional membership from relevant bodies
  • Be between 35 – 45 years of age
  • Very good in written and verbal communication skills
  • KCSE C+(Plus) with C (plain) in Maths and English
  • Valid driving license will have an added advantage
  • Computer literate MS Office or Excel
  • Tax Compliance from KRA (attach copy)
  • Valid Certificate of Good conduct

    Person Specification

  • Professional membership from relevant bodies
  • Be between 35 – 45 years of age
  • Very good in written and verbal communication skills
  • KCSE C+(Plus) with C (plain) in Maths and English
  • Valid driving license will have an added advantage
  • Computer literate MS Office or Excel
  • Tax Compliance from KRA (attach copy)
  • Valid Certificate of Good conduct

    How to apply

    Interested candidates who meet the specified minimum qualifications are invited to apply ON-LINE
    together with their resumes and testimonials, quoting the job reference as the subject header, and
    stating the current and expected remuneration. The online application and attachments (in PDF
    format as one document) should be submitted to

    applications@dnajobs.co.ke

    By 6th October, 2017

    For more information and job application details, see; SACCO Head of Operations Jobs in Kenya

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