RwandAir Customer Services Agent (Sales) Jobs in Rwanda

RwandAir Customer Services Agent (Sales) Jobs in Rwanda

RwandAir Ltd is the flag carrier airline of Rwanda.

It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe, and the Middle East from its main base at Kigali International Airport.

Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment.

We are looking for interested, qualified, and competent candidates to fill the position of:

Job Title: Customer Services Agent (Sales)

Reports to: the Sales Supervisor

Department: Commercial

Duty Station: Kigali/Bujumbura/Harare

Job Purpose

The Customer Services Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB products to generate sales and ensure customer satisfaction and loyalty.

Duties and Responsibilities

Do reservations and ticketing for all WB clients to generate sales;

Fare quotes to all WB clients to provide the best applicable fares and generate sales

Recruit and handle existing and prospective frequent fliers to win and retain loyalty;

Printing and reconciling of sales returns to accounts for daily sales;

Promote WB products and services to create awareness and generate sales and revenue;

Promote

direct telephone sales to reduce distribution costs and generate sales.

Desired Profile: Required education, Experience, and Abilities

Degree in Travel and Tourism

IATA/UFTAA Diploma/basic airline fares and ticketing

At least 2 years experience in a travel agency;

English (Spoken: Fluent, Written: Excellent);

Knowledge of French will be an added advantage;

Customer focus;

Good communication skills;

Pleasant personality/approachable;

Advanced Computer Skills.

How to Apply

An application letter addressed to the Director, Human Resources

Recent Curriculum Vitae.

A photocopy of the Passport.

Copies of relevant certificates.

One passport photo.

Three referees

The deadline for submitting application documents is October 21, 2022, at 4:00 PM local time.

Please send your application to recruitment@rwandair.com

For more information and job application details, see: RwandAir Customer Services Agent (Sales) Jobs in Rwanda

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